progress made‚ foreign countries are still somehow treating our banking industry activities as questionable. Various privet‚ public and international bank provide service to there customers in Bangladesh. Banks play an important role for growth Bangladeshi economic sector and give satisfaction to there customers through provide quality banking service. Most of the banks provide same banking service in Bangladesh like current account‚ saving account‚ term deposit and saving deposit. Banking
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` CUSTOMER CARE AND CUSTOMER SATISFACTION IN HOTELS A CASE STUDY OF SHERATON HOTEL BY NATUHWERA CHRISTINE 07/U/13737/EXT SUPERVISOR: MR. TIBAINGANA ANTHONY A RESEARCH REPORT SUBMITTED TO MAKERERE UNIVERSITY IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE AWARD OF A DEGREE OF BACHELOR OF COMMERCE JULY 2011 DECLARATION I‚ Natuhwera Christine hereby declare that customer care and customer satisfaction in hotels is entirely my own original work and has never been presented
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Customer Services Report I am working as Assistant Head of the Customer Service Department. The profits last year made a decrease which resulted in increase for competitors in the Travel and Tourism Industry. First Impressions My first impressions on Alton Towers were that the company image that currently stands is very good‚ the logo is bright and it also shows that the company is the wonderland that people want to visit‚ the premises which holds Alton Towers is immaculate. When you first walk
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Nigeria. Yet‚ their widespread adoption by customers of banks is not clear‚ as it appears that peoples’ perception of the technology is diverse‚ which in turn affects their decision to actually use ATMs or not. ATMs are set up to provide 24 hour services to bank customers‚ who cannot expect to be able to transact with Adoption of ATMs in Nigeria banks in the same period of time (Ugwu‚ 2008). Nevertheless‚ it is observed that banks still have many customers transacting with tellers within their doors
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results exceed the projection by $1‚000 ($6‚000 versus $5‚000) in contrast the return on capital was lower by $2‚500 ($4‚000 versus $1‚500). Customer Customer Satisfaction RateCustomer Recommendation Rate (rate of new business generated by recommendations from existing customers) 95%80% 95%100% The customer satisfaction rate remained the same on 95%‚ while the customer recommendation rate exceeds by 20% the projection (80% versus 100%). Internal Processes Duplicate Activities Across Functions (percent
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A research report on “Customer satisfaction of BASIC Bank Limited Uttara Branch.” Submitted To: Md. Zahangir Kabir Chairman Department of Management Faculty of Business Studies HSTU‚ Dinajpur-5200 Submitted By: Md.Abdur Rahman Student ID # 0603027 BBA‚ Level-4‚ Semester-II HSTU‚ Dinajpur-5200 Hajee Mohammad Danesh Science & Technology University‚ Dinajpur-5200 Chapter: 1 2 .Letter of Tranasmittal: Dated: June 21th‚ 2010 Md. Zahangir Kabir Chairman Department
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THE EFFECT OF MOBILE TECHNOLOGY INTERVENTION AS BUSINESS SOLUTION TO CUSTOMER SATISFACTION A Thesis Presented to The Department of Information Technology QUEZON CITY POLYTECHNIC UNIVERSITY In Partial Fulfillment Of the Requirements for the Degree BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY Alfaro‚ Raffy T. Fresco‚ Marvin A. Martinez‚ Lord A. Pia‚ Rina U.
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first balanced scorecard in the world was created and implemented by Analog Device‚ Inc. (ADI)‚ USA ; as an offshoot of the company’s strategic planning process. ADI’s SPP was driven by strategic objectives which related to its stakeholders customers‚ suppliers‚ employees‚ society‚ etc. Both the internal and external perspectives led the company to realize that the nonfinancial goals were the drivers of business success. Drawing from its strategy and strategic thinking‚ ADI developed the
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b Whether to expand a product line. c Whether to fill a special order. d Whether to purchase a fleet of trucks. 2 Which of the following is an example of a nonfinancial consideration in capital budgeting? a Will an investment generate adequate cash flows to promptly recover its cost? b Will an investment generate an acceptable rate of return? c Will an investment have a positive net present value? d Will an investment have an adverse effect on the environment? 3 Which of the following is not considered
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Altman’s Z Score: The Z score‚ developed by Professor Edward I. Altman‚ is perhaps the most widely recognized and applied model for predicting financial distress (Bemmann‚ 2005). Altman developed this intuitively appealing scoring method at a time when traditional ratio analysis was losing favor with academics (Altman‚ 1968). In his seminal paper‚ Altman evaluated 22 potentially significant variables of the 66 firms by using multiple discriminant analysis to build the discriminant function with five
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