Journal of Knowledge Management Eight questions for customer knowledge management in e‐business Jennifer Rowley Article information: To cite this document: Jennifer Rowley‚ (2002)‚"Eight questions for customer knowledge management in e#business"‚ Journal of Knowledge Management‚ Vol. 6 Iss 5 pp. 500 - 511 Permanent link to this document: http://dx.doi.org/10.1108/13673270210450441 Downloaded by NANYANG TECHNOLOGICAL UNIVERSITY At 10:06 09 September 2014 (PT) Downloaded on: 09 September 2014‚ At:
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THE RELATIONSHIP BETWEEN BUSINESS ETHICS AND CUSTOMER RELATIONS Начало формы Конец формы The relationship between business ethics and customer relations lies in the manner in which the management of various businesses apply the principles of ethics in their interaction with customers. As such‚ business ethics and customer relations may apply to the way in which a business conveys its products and services to customers and the manner in which it handles customer complaints. It also deals with the
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CIO Leadership Profiles: Implications of Matching CIO Authority and Leadership Capability on IT Impact Q E CIO LeadershIp prOfILes: ImpLICatIOns Of MIS Uarterly matChIng CIO authOrIty and LeadershIp xecutive CapabILIty On It ImpaCt1 Executive Summary Ultimately‚ organizations invest in information technology (IT) initiatives to improve their level of performance. However‚ there have been mixed results from the payoff of IT investments. This article presents evidence that the variation in
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Dubai bank improves customer satisfaction with CRM Lamiya Williams Baker College of Auburn Hills Information systems MGT 321 Dr. Gigi Smith August 28‚ 20l2 Dubai bank improves customer satisfaction with CRM Discussion Questions 1. What Conditions Brought Dubai Bank to the realization that it could benefit from a CRM system? The complexity of customer’s information systems caused Dubai bank argents frustration in finding information and setting up
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society and technology EFO703 Bachelor thesis in Business Administration Business Administration‚ basic level-300‚ 15 ESTC-points Supervisor: Angelina Sundström Västerås‚ 2010-06-04 Customer Relationship in Tourism Industry --- A case study of Swedish travel agency Group 2546: Yanfei Yan Jie Yang Abstract Title: Customer Relationship in Tourism Industry – A case study on a Swedish Seminar date: 4th of June‚ 2010 Level: Bachelor thesis in Business Administration‚ Basic level 300‚ 15 ECTS Authors:
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Implementing Customer Relation Management System”‚ a case study by Suman Company Background The official name the company is Mitsubishi Motors North America‚ Inc. Until the late 1990s‚ Mitsubishi Motor Sales of America Inc. was only about cars.The parent company is Mitsubishi Motors Corporation (MMC)‚ which is a Japanese company with German-American alliance partner and is a multinational manufacturer and distributor of automobiles‚ buses‚ parts and power-trains. Customer Relationship Management (CRM)
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stock you own appreciates in value - that is‚ when people who want to buy the stock decide that a share is worth more than you paid for it. They might decide that because the company that issued the stock has earnings that are improving‚ for example. If you hang onto a stock that has gone up in value‚ you have what’s known as unrealized gains. Only when you sell the stock you can lock in your gains. Since stock prices fluctuate constantly when the market is open‚ you never really know how much you’re
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types‚ wine brand‚ wine selling price‚ etc.). Datasets Considered: Each record contains 12 attributes. Each record contains a set of attributes and one attribute (quality) is the class.Theattributes considered are: 1 - fixed acidity‚ numeric 2 - volatile acidity‚ numeric 3 - citric acid‚ numeric 4 - residual sugar‚ numeric 5 – chlorides‚ numeric 6 - free sulfur dioxide‚ numeric 7 - total sulfur dioxide‚ numeric 8 – density‚ numeric 9 – pH‚ numeric 10 – sulphates‚ numeric
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Microeconomics of Customer Relationships. MIT Sloan Management Review. Vol. 47‚ No. 2 Article Summary The purpose of this article author‚ Fred Reichheld discusses the microeconomics of customer relationships. How customer relationships affect a company’s growth rate and the financial performance. Various companies like‚ General Electric Company uses "net-promoter score" as a metric tool to determine the customer relationships in its company. The NPS system is based on one key question‚ "How likely
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Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development Scholars have questioned the effectiveness of several customer relationship management strategies. The author investigates the differential effects of customer relationship perceptions and relationship marketing instruments on customer retention and customer share development over time. Customer relationship perceptions are considered evaluations of relationship strength and a supplier’s
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