CRM at AIRTEL Assignment #1 GBMP 508-01 2010 Submitted to: JAMES EVERARD Submitted By: Smiley Smiley(810-272-591) 10/13/2010 CUSTOMER RELATIONSHIP MANAGEMENT AT AIRTEL About the Company Airtel comes from Bharti Airtel Limited‚ one of Asia’s leading integrated telecom services providers with operations in India and Sri Lanka. Bharti Airtel since its inception has been at the forefront of technology and has pioneered several innovations in the telecom sector. Airtel is third largest
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Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize‚ automate‚ and synchronize sales‚ marketing‚ customer service‚ and technical support. Roles of Customer Relationship Management (CRM) in Airline Industry: Today’s global marketplace‚ airlines are countered with unstable and highly competitive business environment. Most airline companies perceive that it is increasingly important to
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Jack Carlisle‚ CIO IZL is a growing financial services organization and there has been a sudden replacement of the CEO of the company. This lead the company in a state of turmoil and employees are uncertain about their job. Jack Carlisle was hired to organize the IT infrastructure in IZL. IT was not well managed in IZL to align it with the business strategy and a lot of restructuring was required. There was lack of infrastructure for applications as well as regulatory purposes. Physical infrastructure
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CUSTOMER RELATIONSHIP MANAGEMENT In TELECOM INDUSTRY 1.INTRODUCTION The most successful companies are those that focus on delivering exceptional customer value through one of three value disciplines‚ while being satisfied with simply meeting industry standards in the other two areas. These disciplines are: Operational excellence‚ Product leadership‚ and Customer intimacy. 1. Operational Excellence Companies attempt to find a combination of price‚ quality and ease of purchase that
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Business Intelligence Strategy at Canadian Tire The Retail group has just sent me another quick win request‚ stated Michael Eubanks‚ director of marketing information technology (IT)‚ as he walked into his meeting with Andy Wnek‚ chief information officer (CIO) of Canadian Tire Corporation (CTC). That’s the second one this week‚ and I have heard whispers about more. Dealing with these quick wins is going to make it difficult to redevelop the business intelligence (BI) infrastructure. That’s
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Licensed to: iChapters User Licensed to: iChapters User Management Information Systems‚ Sixth Edition by Effy Oz Product Manager: Kate Hennessy Developmental Editor: Deb Kaufmann Editorial Assistant: Patrick Frank Content Project Manager: Aimee Poirier Marketing Manager: Bryant Chrzan Marketing Specialist: Vicki Ortiz Compositor: GEX Publishing Services Print Buyer: Justin Palmeiro Cover photo: ©Walter Pietsch / Alamy Images COPYRIGHT © 2009 Course Technology‚ a division of Cengage
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headed in my life. Mission A mission statement will state as to how I will achieve my vision. It will give a short explanation as to how I intend to achieve my vision. Objectives Objectives are also the points which will state what kind of plan I will adopt in order to achieve my vision. The objectives are in much greater depth than the mission statement Vision of my life To become successful in life in all aspects and make my parents proud and be charitable in my actions. Mission of my life
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Case Study Two (P.483-484) 1. Business Intelligence (BI): applications and technologies used to gather‚ provide access to‚ and analyze data and information to support decision-making efforts. CKE’s business intelligence is able to increase sale by monitored performance of buger sales in a lot of test markets. Thanks to this business intelligence‚ the company could have introduced the Monster Thickburger. CKE can determine that production cost were minimum compared to increase in sales. 2. The
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Hilton Hotels: Brand differentiation through CRM ¿Qué razones llevan a Hilton a desarrollar e implantar OnQ? • Hilton’s aggressive expansion strategy that made it one of the biggest hotel chains worldwide with the acquisition of Promus‚ reaching nearly 1‚700 properties. At this point in time‚ the management decided that a company of this size would need a tool to handle all its internal information and operations. • The need for an integrated solution with a centrally managed access
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Perfect guy! How would you describe a perfect guy? One who has got all the best qualities? Well‚ for me a perfect guy is someone who has got a good personality along with looks. One who is caring‚ loving‚ sweet‚ friendly‚ open minded‚ devoted‚ honest‚ kind‚ understanding‚ respectful‚ romantic‚ possessive‚ protective‚ supportive‚ proud to have her‚ has got deep eyes and loves her to infinity. Makes her feel special‚ makes her realize her importance in his life‚ makes her laugh even when she doesn’t
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