I. Introduction 1. Problem Statement A number of papers have discussed about the factors that influence a consumer’s brand loyalty‚ such as "An empirical model for brand loyalty measurement" (Punniyamoorthy‚ M and Prasanna Mohan Raj‚ 2007)‚ or “The relation between Brand Loyalty‚ Product Involvement and Information Search” (Ai Lin Lim‚ 1999). Although both of the researches mentioned above reached some conclusions about their topics‚ it is our initial assumption that these conclusions will be
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Background and Aims 1.0 Introduction 1 This study explores the impact of relationship marketing on customer loyalty in banking context. In particular‚ it will discuss the significance and influence of the underpinnings of the relationship marketing such as trust‚ commitment‚ conflict handling‚ values and empathy on customers’ loyalty in the banking sector. This chapter contains; (1) Background of The Study‚ (2) Problem Statement‚ (3) Specific Objectives of This Study‚ (4) Research Question
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(professional athleticism-based) and reputational (image-based). Functionally Tiger was one of the greatest golfers in the history of golf as a sport. Reputational-wise‚ Tiger was perceived as a positive role model demonstrating strong and confident manhood and masculinity. He was the best and represented the best. After his scandal in 2009‚ Tiger’s reputation endured a drastic decline amongst his fans‚ sports enthusiasts‚ and society overall. His personal brand was damaged and needs to be strategically
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1 2. RELATIONSHIP BETWEEN SALES AND ADVERTISING 2 3. MEASUREMENTS TO EVALUATE ADVERTISING EFFECTIVENESS 7 4. CONCLUSION 9 5. REFERENCES 9 1. INTRODUCTION Today‚ advertising appears everywhere; we see and hear a lot of advertisements on TV‚ newspapers‚ magazines‚ internet‚ billboards‚ public transports and so on. The more popular advertising is‚ the more important role of advertising in business is reinforced. The main aim of advertising is to build customer’s attention to a brand or product
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Loyalty Loyalty is a complicated concept‚ which can be interpreted in many points of views. It is related to many other terms such as love‚ friendships‚ family relationships and many others. Loyalty is most of the time the basis of these other concepts. Without the presence of loyalty a strong relativity can never be built. Other than emotional relativities‚ loyalty is valid for many other areas as well. The dictionary defines the word loyalty as; “the state or quality of being loyal; faithfulness
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1.0 Introduction The term “customer loyalty” is indisputably one of the most widely studied subjects by researchers in the world‚ intensively evolving over the years. According to past reviews‚ loyalty has been defined as a repeat purchase that is a result of a preference‚ attitude or market share. However‚ according to Uncles‚ Dowling and Hammond’s (2003) review of literature‚ there is no universally agreed definition (Jacoby and Chestnut‚ 1978; Dick and Basu‚ 1994; Oliver‚ 1999). Therefore‚
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Jade Adams 201004214 What makes a brand unique? OSW1B21 Table of Contents * Introduction…………….…………………………………………………2 * What makes a brand unique……………………………………..……………………………..…3 * The characteristics of a unique brand…………….………………………………………………………….3 * why should consumers use unique brands? * Conclusion………………………………………………………………….4 * Bibliography………………………………………………………………5 ------------------------------------------------- A unique brand involves TRUST and CONSISTENCY!!
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strong brand image that makes each property unique. The dilemma found in this case is whether to keep the current individual branding strategy or create a corporate branding strategy‚ without undercutting the distinctiveness of each hotel. To do so the following points will be covered: Recommendation on individual versus corporate branding strategies. Qualitative analysis considering pros and cons of each branding strategy Quantitative analysis estimating the impact of Rosewood’s corporate branding
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1. Relevant literature The literature pertaining to relationships among customer satisfaction‚ customer loyalty‚ and profitability can be divided into two groups. The first‚ service management literature‚ proposes that customer satisfaction influences customer loyalty‚ which in turn affects profitability. Proponents of this theory include researchers such as Anderson and Fornell (1994); Gummesson (1993); Heskett et al.(1990); Heskett et al. (1994); Reicheld and Sasser (1990); Rust‚ et al. (1995);
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History Repeats Itself: 1945-2010 What Repeats? While some events are in history are forgotten‚ there are some that have such a large impact they are repeated or at least some qualities that are repeated. Scandals have occurred before Americans had trust issues with their government. Americans were blind to them until it became a public announcement. America also tends to assist other countries even though they aren’t in a physical‚ mental or financial place to do so. These are both a generalized
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