Customer Service Unit 3 Communication in the customer service role Session 4 Understand how to meet the needs of a diverse range of customers © Creating Careers Limited‚ 2012. All rights reserved. Page 1 of 1 Communicating with people who have language/speech difficulties Try and ask short questions that only require short responses. Don’t raise your voice unless requested as most speech-impaired customers can hear and understand. If you don’t understand‚ ask the person to repeat what
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How Immigrants Create Jobs ` For many years Americans have addressed the issue of immigrants as a threat to the economy as they take away jobs from natives of the United States. People state that immigrants will work for lower wages and in worse conditions than a native‚ which makes them more desirable to employ. But‚ is this assumption accurate? Or do immigrants actually create jobs and help the economy of the United States? Research is now stating that immigration and unemployment are unrelated
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How does Susan Hill build tension and suspense in the opening of this chapter? The chapter starts with Kipps walking across the Nine Lives Causeway after seeing the woman in black in the graveyard. He was already on edge because of this experience‚ ‘I glanced over my shoulder‚ half-expecting to catch sight of the black figure of the woman following me’‚ which makes the reader uneasy too. However Kipps tries to persuade himself that she was not a ghost and tries to forget about it‚ which makes him
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Answer the questions in the spaces provided – there may be more space than you need. Calculators must not be used. Information The total mark for this paper is 100 The marks for each question are shown in brackets – use this as a guide as to how much time to spend on each question. Questions labelled with an asterisk (*) are ones where the quality of your written communication will be assessed. Advice Read each question carefully before you start to answer it. Keep an eye on the time
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sitting down including the Dormouse‚ the March Hare‚ and the Hatter‚ who all seem to be having a tea party. As Alice continues to talk to the creatures‚ she realizes how mad they have gone and leaves a while later. Through Alice’s and the three creature’s conversations‚ Carroll uses wordplay‚ ambiguity‚ and other quirks of language to create an illusion of madness and logic between each of the characters‚ causing minimal controversy. In the beginning of the story‚ Alice notices the large table where
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about a narrator having an urge to kill the old man because of his vulgar eye‚ but when the deed is done‚ not everything goes according to plan. Poe creates fear and dread throughout the story with the charters‚ build up of suspense‚ and the explicit details. Poe creates fear and dread within the two main characters‚ the narrator and the old man. He creates fear through the narrator with his voice and repetition‚ his insanity‚ and his deceitfulness. Throughout the story‚ the narrator has continuous small
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Q1: Levi Straus & Co. paid $46‚532 for a 110-year-old pair of Levis jeans—the oldest know pair of blue jeans—by outbidding several other bidders in an eBay Internet auction. Does this situation best represent producer—producer rivalry‚ consumer-consumer rivalry‚ or producer-consumer rivalry? Explain. A1: At first glance‚ the example easily demonstrates consumer-consumer rivalry. Our textbook even declares‚ “A good example of consumer-consumer rivalry is an auction” (Baye‚ 2008‚ p13). Various
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Do Mergers and Acquisitions Create Shareholder Wealth In The Pharmaceutical Industry? Mahmud Hassan‚ Dilip K. Patro‚ Howard Tuckman and Xiaoli Wang* Purpose: This paper analyzes mergers and acquisitions (M&A) focusing on the U.S. pharmaceutical industry in the period 1981-2004. This industry is chosen because it is global‚ engages intensively in M&A which it uses to both complement and substitute for early stage research‚ and because the potential abnormal returns to blockbuster drugs are
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of the world set apart from the rest of society. The sense of isolation runs like a thread right through the whole book. Hill does this by creating vivid pictures in the reader’s mind. She uses detailed descriptions or imagery with frequent use of metaphor‚ simili and personification techniques. She also uses short and effective phrases with repetition of words to help create the impact of the descriptions on the reader. Hill was a big fan of Dickens who also used this technique. Hill begins the story
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How does Alan Gibbons create dramatic tension in The Edge? Alan Gibbons creates dramatic tension in The Edge using a variety of different techniques such as; pathetic fallacy‚ animal imagery‚ dramatic tension etc. The book is based on a young boy called Danny Mangam who lives in north London. He and his mother are on the run for Chris Kane‚ Danny’s abusive step-father. They try to get away and manage to get to Cathy’s mother and fathers house on the Edge Cliff Estate. But even there‚ nothing is
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