1. From an emotional labor perspective‚ how does dealing with an abusive customer lead to stress and burnout? In the case of dealing with an abusive customer‚ it could lead an employee to feel stress by having their felt emotions conceded by their displayed emotions and this could lead them to burn out if they have no solution. Most common stress relievers are exercising‚ talking to a friend or doctor‚ and good sleep. Furthermore‚ it should be an employee ’s skill and ability to learn emotional
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‘Examine how Martin Luther King creates impact in two of his speeches and two contexts’ Martin Luther King’s speeches can be recalled in all parts of the world today‚ largely through his charismatic‚ albeit remarkably energetic demeanour. The powerful message that manifests itself in many of his orations - the dream in which Negros would one day be on equal terms with white people - appealed to his admiring audiences infallibly speech after speech. His lectures display his optimistic aspirations
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There are 3 head quarters‚ Phoenix America‚ Europe and Japan‚ these 3 head quarters hold the 3 Ping Factories based where golf clubs are made for all over the world. Customer service and Custom Fitting is a major part of the business. Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector
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How Does Wilfred Owen Create Sympathy in his Poem “Disabled”? Wilfred Owen uses a variety of poetic devices to make the reader feel sympathetic for the disabled person portrayed in the poem. Many of Owens ideas of sympathy are not easy to find and the reader picks them up more subliminally unless he were to study the poem. Firstly‚ the most important point to convey sympathy is the theme of retrospect and tense in this piece and it runs clearly throughout. Owen starts the first stanza in the
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How does the poet effectively create a sense of horror and futility of war? Wilfred Owens “Dulce et decorum est” tell us about the terrible and dreadful description suffered by a group of soldiers in the First World who gladly laid down their lives in the glory of battle. Dulce et decorum est‚ a very popular propaganda and a big lie which tells us that how sweet and fitting is to die for ones country. This poem is written in horrifying of how soldiers died to make the readers think that it is not
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Analyse how Willy Russell builds a sense of drama and tension in the cliff top scene of ‘Our Day Out’ Our Day Out is about a young vulnerable child called Carol‚ who embarks on an emotional journey. Willie Russell uses a poor‚ young emotional child to get the audiences sympathy. Using such characters and emotive language he makes the cliff scene dramatic. Carol is the small confused child and initially comes across as a naïve girl who seems ungrateful for her lifestyle. She always seems to
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Demetrius‚ Lysander‚ Hermia‚ and Helena to be separated lovers‚ the author places both Demetrius and Lysander to love Hermia instead of Helena. I consider this unbalanced love with a happy ending. The reason why I say this is because Shakespeare creates a dramatic feel and role to the play in the beginning. By establishing a dramatic sense of feel for the audience as an introduction and concluding it with a happy ending‚ Shakespeare knows that all would go well. He begins with Demetrius breaking
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2. How has Southwest executed value-based pricing Southwest has historically and relentlessly pursued a low-price strategy. Its goal was to always be the cheapest carrier in any market where it flew. This would ultimately require the competing carriers to drop their prices to match those of Southwest in order to be competitive. This is something that has come to be known as the “Southwest Effect.” The easy answer to why it worked is based on Southwest’s cost structure. The business plan developed
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In Romeo and Juliet the main conflict revolves around the Capulet’s and the Montague’s old feud. This then creates tension throughout the play because this old feud branches out into a lot of conflict between individual people. The prologue is very important in this play because it sets the way for the rest of the play‚ warning the audience that it is going to be a tragedy. The prologue is written in the form of a sonnet with a strict rhyme scheme and using iambic pentameter. This shows the audience
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How does Brontë create atmosphere and suspense in chapter 3 of Wuthering Heights? Emily Brontë creates atmosphere and suspense using her own artistic techniques‚ one method that she uses is palimpsestic which is narratives within narratives. This is Emily’s only novel‚ it is an extraordinarily powerful and disturbing tale of the tempestuous relationship between Catherine and Heathcliff. From the start of the chapter‚ Brontë begins building suspense. After Lockwood has retired to his bed‚ he
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