The CRM Value Chain Francis Buttle‚ PhD‚ FCIM Professor of Management MGSM Macquarie University Sydney NSW 2109 Australia Tel: 02 9850 8987 Fax: 02 9850 9019 Email: francis.buttle@mq.edu.au © Francis Buttle Not to be reproduced in whole or in part without permission 1 The meaning of those three letters‚ CRM‚ is hotly contested. For some‚ CRM is simply a bridge between marketing and IT: CRM is therefore an IT-enabled sales and service function. For others it’s little more than precisely
Premium Customer relationship management Marketing
get some McDonald’s? We hear this all too often. Before you say “Yes” to this question‚ you need to think about how the food compares in nutrition and will the nutrition of fast food have effects in the future. Let’s look at fast food restaurants. When you hear someone say‚ “Let’s go to McDonalds or Burger King‚” what comes to mind would you consider the Big Mac or a Whopper? Think of how many calories that goes into each one. When you look at the Big Mac your calorie count is‚ “540 with 29 grams
Premium Burger King Hamburger
Value Chain as Competitive Advantage Unit 3 Assignment Bobby Young-Mentgen GB570 Managing the Value Chain Pricilla Aaltonen Kaplan University September 25‚ 2012 Value Chain as Competitive Advantage Customer-centric businesses focus on consistently delivering a differentiated experience designed to satisfy the customer. The ultimate goal is to sustain competitive advantage in the marketplace. The purpose of this paper is to demonstrate why an effective value chain creates competitive advantage
Premium Value chain Management Supply chain
analyse the specific activities through which firms can gain a competitive advantage‚ it is useful to model the firm as a chain of value creating activities. For this purpose‚ Porter identified a range of interrelated generic activities common to a wide range of firms. The resulting model is known as the value chain. According to Porter (1985)‚ " Competitive Advantage arises out of the way firms organise and arrange discrete activities". Through using the Value Chain‚ the activities performed by a firm
Premium Value chain Strategic management Management
Presented BY: Walid ElKateb Burger king is the second largest fast food hamburger chain in the world with more than 12‚174 restaurants across 76 countries 60% of which are located in the US & 90% of its restaurants are franchised. By looking at the industry‚ we can see that Burger king is operating within the fast food hamburger (FFHR) category of the quick service restaurant in the restaurant industry. Sales for the FFHR has been growing rapidly (with a total of 30% over
Premium Strategic management
Index 1. Project Report Cover Sheet Pg. 1 2. Section Index Pg. 2 3. Project Introduction Pg. 3 4. Company Background Pg. 4 5. Leadership Pg. 5-6 6. Strategy Planning Pg. 6-7 7. Customer Focus Pg. 7-8 8. Analysis and Knowledge Management Pg. 9 9. Workforce Focus Pg. 9 10. Operations Focus Pg. 10-11 11. Business Result Pg. 11 12. Conclusion Pg. 11 4. Company Background 4.1 McDonald’s McDonald’s restaurant
Premium Burger King Fast food restaurant Fast food
Value Chain Analysis Before making a strategic decision‚ it is important for Apple to understand how its activities or products create values for customers. One way to do this is to conduct a value chain analysis (VCA). VCA “refers to the idea that a company is a chain of activities for transforming inputs into outputs that customers value. The process of transforming inputs into outputs compromises a number of primary and support activities” (Hill and Jones‚ 2001‚ p.133). Each value is considered
Premium Supply chain Strategic management Apple Store
Burger King‚ often abbreviated as BK‚ is a global chain of hamburger fast food restaurants headquartered in unincorporated Miami-Dade County‚ Florida‚ United States. Burger King Holdings is the parent company of Burger King; in the United States it operates under the Burger King Brands title while internationally it operates under the Burger King Corporation banner. The company began as a Jacksonville‚ Florida-based restaurant chain in 1953. Originally called Insta-Burger King. After the company
Premium Burger King Hamburger Fast food
-University of West London- Module Leader: Terry McCusker Student ID: 21239704 Business bits: Burger King Burger King Worldwide Inc. reported the third quarter situation this morning. What has happened to profits comparing to last year? In the third quarter of this year‚ the reports are showing a profit of $68.2 million or 19% a share comparing to $6.6 million or 2% a share‚ an year earlier. Beside this‚ the per-share earnings rose from 17% to 23%. What about the revenue
Premium Burger King Fast food
Poocharoen MBA514 Marketing Management Chapter 2 Key Terms Chapter 2 Key Terms * Value Chain: A high-level model of how businesses receive raw materials as input‚ add value to the raw materials through various processes‚ and sell finished products to customers. A value chain typically consists of; inbound distribution or logistics‚ manufacturing operations‚ outbound distribution or logistics‚ marketing and selling‚ and after-sales service. These activities are supported by purchasing or procurement
Premium Management Strategic management Marketing