A Study on Customer Satisfaction and Service Gap Analysis with Special Referene to the after Sales Service of Bajaj two wheelers in Jaipuria Institute of Management Noida. Introduction The two wheeler industry is one of the most vibrant industry in the Indian market. According to the figures published by SIAM‚ it holds a domestic market share of 76% (2010-2012) in the automobile sector. Two wheeler sections in India have witnessed one of the more impressive levels of growth vis-à-vis other segments
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50/50 50/50 was such a spontaneous movie to have seen‚ even though it had “simple” scenes in it and a basic plot of a “basic tragedy” life story of a man who finds out that he has cancer. But it’s not just about a man with cancer and how he accepts his short cut of his life and died. No. This movie was more than just that‚ actually‚ the movie showed the man with cancer more than just a man who has cancer‚ which is why it made it interesting for me. This man did have a simple ordinary life yet;
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Explanations for Media Influences on Pro-Social Behaviour A01 Social Learning Theory (Bandura) -Children learn through watching and observing and then copying the behaviour they see -Observation: To pay attention to someone and learn from what they say/do (something on TV) -Imitation: To copy what someone is doing. More likely to be repeated if it is rewarded. (positive reinforcement) -Modelling: To develop a mental presentation of the behaviour for the context in which the child is observing
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RESEARCH REPORT TOPIC: TO ASSESS THE INFLUENCE OF WOMEN ON THE BUYING BEHAVIOUR OF MEN. YEAR: 2011 TOPIC: INFLUENCE OF WOMEN ON THE BUYING BEHAVIOUR OF MEN. ACKNOWLEDGEMENT “ A MAN ATTAINS PERFECTION WHEN HIS WORK IS WORSHIP OF GOD.” We would like to give our hearty thanks to our research head Mrs. Nivi Srivastava for constant support and guidance. Without her support it was a task next to impossible. She has been a constant motivator for the whole team. The final report is a result
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TITLE : INFLUENCE OF BRAND LOYALTY ON CONSUMER SPORTSWEAR ABSTRACT The purpose of this research is to investigate how the respondents are influenced by factors of brand loyalty towards sportswear brands. Previous research adopted four factors to test in the Malaysian environment. The four factors of brand loyalty are brand name‚ product quality‚ style‚ and service quality. Brand name has shown strong correlation with brand loyalty. In order to increase customer satisfaction and drive them to
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satisfaction. Likely to make the workplace more pleasant‚ which in turn makes it easier to hire and keep qualified people. Creating a pleasant workplace also appears to make good economic sense i.e. found to generate superior financial performance. 2. What do managers do in terms of functions‚ roles & skills? Managers get things done through other people. They make decisions‚ allocate resources‚ and direct the activities of others to attain goals. Management functions Planning: encompasses
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“The Impact of Promotional Activites on Consumers Buying Behaviour at Shopping Malls” Chapter 1 INTRODUCTION:- A ’’shopping mall’’’ or ’’’shopping centre’’’ is a building or set of buildings which contain retail units‚ with interconnecting walkways enabling visitors to easily walk from unit to unit. The population is moving towards the middle class or upper middle class this is resulting in the higher disposable income. A shopping center enclosed within a large structure;
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Consumer behavior Soft drink – Thums Up Introduction The soft drink industry in India is one of the most competitive with many international and domestic players operating in the market. Initially domestic players like Parle group dominated the Indian soft drink market with brands like Thums up‚ Limca‚ Goldspot etc. However with the re-entry of MNC players like Pepsi in 1991 and Coca-Cola in 1993‚ the market took a decisive shift in favour of these MNCs and over the years Coca-Cola and Pepsi have
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Sociocultural Influences on Consumer Behavior. Marketing Trey Hampton September 22‚ 2012 There are lots of influences that take place on what consumers buy‚ these influences are called sociocultural influences. Sociocultural influences “involve personal influence‚ reference groups‚ family influence‚ culture‚ and subculture.”(Kerin‚ Hartley & Rudelius 108) Out of these categories‚ personal influence seems to have the biggest influence of all on what people buy. “A consumer’s purchases
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WHAT MUST MARKETERS UNDERSTAND ABOUT CONSUMER BEHAVIOUR “The only way to know how customers view your business is to look at it through their eyes”‚ By CEO of TGI Fridays! Consumer behaviour examines the: Selection Processes and Psychological Processes‚ individuals go through when making purchases/reviewing their behaviour. It examines: 1. The influences that affect consumers‚ during‚ after and before purchasing products. 2. The processes consumers go through when making a purchase.
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