INTERNATIONAL COLLEGE BSBCUS402B – address customer needs Assessment 2 Student Name: GURDEEP SINGH Student ID: HIC-140705 Submitted to: SHAMIR TABLE OF CONTENT custmore service standards 3 Introduction 3 Defining custmore service standards 3 Policies and procedures of custmore service standards 4 Planning and implementation 6 Monitoring custmore service standards 7 Conclusion 8 Customer service standards Introduction We are used to such phrases as ‘100% reliable’
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opportunities and challenges. The article ‘BHP Billiton and Rio Tinto: Seizing opportunities in China’s Dragon Economy’ written by Breda McCarthy encapsulates this transition; extrapolated through the variances in the economic state and rate of progression‚ which is directly intertwined with the variances in political‚ cultural and legal perspective. The rapid progress in China’s economy has made it the ideal target market for Australian mining giants BHP Billiton and Rio Tinto‚ as per “World Bank
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The Economy of the Philippines is the 43rd largest in the world; according to 2011 World Bank statistics and it is also one of the emerging markets in the world; according to the CIA Fact book‚ the estimated 2011 GDP (purchasing power parity) was 391.1 billion. Goldman Sachs estimates that by the year 2050‚ it will be the 14th largest economy in the world; Goldman Sachs also included the Philippines in its list of the Next Eleven economies. HSBC projects the Philippine economy to become the 16th
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huge factor in the economy of the United States by being one of the major cities where trade takes place. General Motors‚ Ford and Chrysler also known as Americas ‘Big Three’ automobile companies are located in this city. The concept of External Scale Economies can help us explain why these three major companies are located in this area. Scales economies are important for a country because they represent a growth in its economy. Companies are able to produce more products or services at a lower cost
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organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list.  2. Complete the table below by describing the differences in customer service between commercial‚ public and third sector organisations. You should outline customer service roles in each organisation
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Economy of the UK Britain’s industrial heritage. During the 19th century Britain was transformed from a mainly agricultural society into an industrial one. This change has been called the Industrial Revolution. By 1900 Britain had become a major world power. The coal & iron found in the North Sea. The Midlands‚ Scotland & South Wales provided the power for factories in those areas. The waterways of Newcastle & Glasgow provided easy access to the sea & ship-building
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has become a smaller place‚ where it is possible to be in one country while talking and seeing another person in a different continent. The advances and conveniences the internet has created is on one level an incredible advantage to society‚ however on another level there are many subtle pitfalls that have been created with the advancing of technology and easy access of the internet. In the following essay the merits and pitfalls of being able to access large amounts of information from the internet
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the Food service Industry faces can be broadly divided into the following categories: * Economic /Market Factors * Operational Factors * Fragmented Supply Chain * Government/ Regulatory Factors * Consumers Factors Economic/ Market Factors * Rising Food Costs: Food price inflation is a key factor affecting the food services market in India and is impacted by delayed monsoons‚ the economic slowdown and unfavourable demand-supply conditions. Across all food services formats‚
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Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper
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election of Franklin D. Roosevelt in 1932. Roosevelt’s extensive program to restore the economy made up the New Deal. Overall‚ these legislative measures dealt with assisting people financially‚ reform other systems and institutions‚ and recover the prosperity before the Depression. While not all were entirely successful‚ the various programs all contributed to the eventual‚ though gradual‚ recovery of the economy. Age of the Radio: Radio reached its climax in the 1930s when millions of Americans
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