Contents 1. Introduction 2 2. Outline of the report 3 3. Best Bake Operational objectives 4 4. Conclusion 16 5. References 17
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E. Sillignakis CONTENTS PAGE INTRODUCTION 1.0 THE “BREEZE” NIGHTCLUB CASE STUDY 2.0 MANAGEMENT SYSTEM DESIGN 2.1 ROLES AND RESPONSIBILITIES 3.0 THE TRANSFORMATION PROCESS MODEL 3.1 OPERATIONS MANAGEMENT CYCLE 3.2 FUNCTIONS AND PROCESSES 4.0 CUSTOMER SATISFACTION IN NIGHTCLUB INDUSTRY 5.0 PRODUCT & SERVICE ATTRIBUTES IN A NIGHTCLUB EXPERIENCE 6.0 MEASUREMENT OF CUSTOMER SATISFACTION 7.0 QUALITY MANAGEMENT – SIX SIGMA 8.0 APPLICATIONS OF SIX SIGMA TO “BREEZE” CASE – ACTION PLAN 9.0 LIMITATIONS
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M/M/1 assumptions has an arrival rate of 4 per hour and a service rate of 12 per hour. What is the probability that the waiting line is empty? Po = 1 - λ/μ = 1 - 4/12 = 8/12 or 0.667. (The variety of queuing models‚ easy) {AACSB: Analytic Skills} 2. A waiting line meeting the M/M/1 assumptions has an arrival rate of 4 per hour and a service rate of 12 per hour. What is the average time a unit spends in the system and the average time a unit spends waiting? Ws = 1 / (μ - λ) = 1 / (12 – 4) = 1/8
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Management is important in the business world. Managers‚ especially‚ have a great deal of responsibility for a company. It is essential that they have management skills; without them‚ the business would not function effectively and efficiently. Managers are individual(s) in an organization who are responsible for making a group of people more effective and efficient. They plan‚ organize‚ direct‚ and control resources to achieve their goals to perfect the business industry; functions of management
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Environmental Aspect It is no longer possible for companies to ignore the environmental impact of their operations as they need to respond to changing shareholder demands in order to remain profitable. Investors are becoming more interested in a company’s environmental performance‚ “aware that the firms understand and manage their environmental impacts are best positioned to benefit from strategic opportunities.”1 According to research published in the Harvard Business Review in 2009‚ 75 percent
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OPERATIONS MANAGEMENT IN SERVICE AND MANUFACTURING ENVIRONMENTS In defining an organization we usually come across two major categories of organizations. First Manufacturing organization and the other Service organization. Both‚ above-mentioned organizations are completely different from one another and hence the role of operations management is different in both. Operations management is mainly concerned with making the proper use of available resources of the organization. Resources available
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Draw and describe the customer benefit pack that Zappos provides. Identify and describe one primary value creation‚ one general management process you encounter at Zappos. (A) General Management Pro Value creation Process Value creation Process Customer
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OPERATIONS MANAGEMENT – Teaching Plan Program : PGPM Course Code : SL OP 502 Class of : 2014 Credits : 3 Semester : II Sessions : 25 Course Coordinator : Prof.M.H.Varma Course Objective: The purpose of this course is to provide students with a basic exposure to the tasks and challenges facing Operations Managers‚ i.e.‚ those people responsible for the vital function of producing the goods and services in any manufacturing and service organization. The ultimate
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What is operations management and how is different from operations research? Operations Management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs. The operations management of any organization involves the design‚ operation‚ and improvement of the systems that create and deliver the primary products and services of the organization. From an organizational point of view‚ operations management might be defined as the management of the
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customers Moog‚Inc. is one of the principal suppliers of flight control servo valves and servo actuators used in military and commercial aircrafts – primary components in steering aircraft and missile directions.In 1985 Moog established a manufacturing operation in Baguio‚ City‚ Philippines which currently has more than 1‚000 employees. The civil servo valves undergo final phase manufacture and assembly in this facility. Almost sixty years later and with fourteen top-of-the line facilities distributed worldwide
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