INTERNATIONAL COLLEGE BSBCUS402B – address customer needs Assessment 2 Student Name: GURDEEP SINGH Student ID: HIC-140705 Submitted to: SHAMIR TABLE OF CONTENT custmore service standards 3 Introduction 3 Defining custmore service standards 3 Policies and procedures of custmore service standards 4 Planning and implementation 6 Monitoring custmore service standards 7 Conclusion 8 Customer service standards Introduction We are used to such phrases as ‘100% reliable’
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Many things may superficially appear very attractive. When they are examined from close quarters‚ they prove to be disappointing. One cannot judge the quality of a thing by seeing its exterior portion only. Every shinning metal is not gold. Very often‚ things are not what they seem to be. We often form our opinion bout objects on the basic of superficial impression. One should always try to find out the true nature of things. We should try to find out the reality hidden behind their glittering facade
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Outline the main features of experimental social psychology and consider the influences that led to its emergence. What do you think are its strengths and weaknesses? Social psychology has many different theoretical perspectives. The focus of this essay will be the cognitive social perspective and its central method of research; experiments. I will therefore refer to this approach as experimental social psychology (ESP). My aim is to argue that despite some downfalls‚ ESP provides an indispensible
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there was no longer slavery‚ but many blacks were prone to segregation and the treatment was horrendous. In this decade‚ the great depression was a catastrophic event for every race‚ including blacks. Black citizens face an unemployment rate of 50 percent while white citizens faced an unemployment rate of approximately 30 percent. (Lee Sustar). This piece of evidence shows the unequal librium between the two main races of this time. Another event the the 1930s that demonstrates racism is an event at Strawberry
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question "were the British soldiers ’Lions led by Donkeys?’" has been an ongoing debate since the end of the war. A war which is dominated by images of bloody battles such as the Somme and Passchendaele - futile frontal attacks against the machine guns. There is a lot of evidence to suggest that the troops were ’lions led by donkeys’. The definition that the soldiers were ’lions’ in the war has never been questioned - due to the horrific reports of their lives in the war. The soldiers were just young
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Mexican-American border resulted in a war between the two countries lasting over 2 years. Major leaders on both sides were U.S President Tyler and President Polk as well as Mexican President Santa Anna. The main disputes the annexation of Texas‚ territorial issues and poor leadership. With more Americans moving into Texas‚ the territory seemed promising to newly elected US Polk. The expansionist mentality of the country led Polk to try and acquire Texas. On March 1st‚ 1854 “President John Tyler signed
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What led to The American Revolution? The American Revolution was caused by many things‚ but there are three main reasons that led to The American Revolution. The first main reason would be The Boston Massacre‚ then it would be the taxes‚ and the last reason is The Continental Congress. The Boston Massacre affected both the British and the Colonists. First of all the Boston Massacre created propaganda. Even though the British only killed five people the propaganda made it look like a massacre
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world war Life in the 1930’s Sports: during the great depression‚ people were miserable. There was barley any good news in the papers. The best way to escape being miserable in that decade was sports. The soccer world cup‚ hockey‚ boxing and the summer olympics of 1936 were all great entertainment for the people stuck in the depression Transportation: transportation was different back then from what it is today. They usually used cars or street cars to get from one place to another in a
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knowledgeable than men which led to the ideas of witches. Human history manipulated witchcraft for its own purposes‚ often laying the blame of society’s perceived ills on the phenomenon of witchcraft. The belief that witchcraft is predominantly evil provokes fear in societies‚ which in turn made the general public more suspicious of what
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To what extent were the weaknesses of the provisional government responsible for the October Revolution The provisional government was seen to be very weak during the lead up to the October revolution‚ however other factors such as Lenin and main events such as the Kornilov affair could be said to be the main cause and that the weakness of the provisional government had nothing to do with the fact that the Bolsheviks were gaining such huge amounts of support. To a certain extent the weaknesses
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