services Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature | How / when used | 1. Answer phone | This is used to leave a message if nobody is there to answer the phone. | 2. Transfer | This lets you pass the call on to another line. | 2. Prepare a brief report advising people on: * How to follow organisational procedures
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COUNSELLING CONCEPTS LEVEL 2 ESSAY The decision to take this course was rooted in a deepening interest in psychotherapy‚ self–development‚ the welfare of other people and in a desire to gain a theoretical base to enrich my current arts and health practice. I understand counselling to be a helping practice that differs from other helping activities‚ such as teaching for example. Counselling requires professional training and is specifically contracted or explicitly agreed. It has a theoretical
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responsibilities. You should identify at least two internal and two external sources of information. Internal: -Line Managers -Personnel specialists External: - Libraries - Government‚ Citizen Advice Bureau 4. Describe how representative bodies can support employees. One of the best known example of representative bodies are Trade Unions. They can offer assistance through work based representatives and can help employees in
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the contribution of CEPS in respect of Revenue and Non-Revenue functions to National Development over the period 2008 – 2011. Customs‚ Excise and Preventive Service (CEPS) established under the CEPS (Management) Law 1993 PNDCL 330 has proved it worth in tax administration‚ collecting GH¢ 24‚800‚000‚ GH¢ 31‚5000‚000‚ GH¢ 37‚100‚000 and GH¢ 45‚900‚000 in 2008‚ 2009‚ 2010 and 2011 respectively in Kumasi‚ contributing 1% in total CEPS revenue in Ghana. Aside revenue collection‚ CEPS is mandated to prevent
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place of work‚ this explains where my main place of work will be and that I may be needed in other branches. It also explains that I will be given a months notice if my place of work changes. My salary‚ this explains what my hourly rate will be and how it will be paid into my account. It also states that my salary will be reviewed each year and that I will be notified in writing if there is any change to my pay. My hours of work‚ this explain what my hours of work will be and what I am required to
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Service Dominant Logic Introduction: Service dominant logic view of marketing has changed from the traditional‚ foundational‚ goods dominant logic of exchange‚ in which goods were the focus of exchange and services that marketing inherited from economics a little more than 100 years ago to service as the basis of economic and social exchange. Service dominant logic has bought a paradigm shift in marketing from goods centred “value is embedded in output” dominant logic where focus was on the efficiencies
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Microsoft PowerPoint Microsoft PowerPoint‚ usually just called PowerPoint‚ is a non-free commercial presentation program developed by Microsoft. It is part of the Microsoft Office suite‚ and runs on Microsoft Windows and Apple’s Mac OS X operating system. The current versions are Microsoft Office PowerPoint 2010 for Windows and Microsoft Office PowerPoint 2011 for Mac. History Originally designed for the Macintosh computers‚ the initial release was called "Presenter"‚ developed by Dennis Austin[not
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important to me that I am knowledgeable and effective in my role. Passing on my knowledge will enable staff to support children’s learning successfully because they will have high expectations of what children can achieve and a secure knowledge of how children can learn best. 1.2 Analyse potential barriers to professional development. In my setting‚ as in others I have worked in‚ the main barrier to professional development is funding and being able to release staff to attend courses. As staff work
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The Roaring 20´s earned its namesake for the prosperity and lively culture which ran rampant. Life was bigger‚ it was better and it seemed like there was no stopping progress. The soaring economy introduced an a culture of excess and consumerism that hadn´t been witnessed before. Women´s role in society went through a transformation from housewife to working women. African Americans were given their chance to revel in their art‚ literature and philosophy while attending the Harlem renaissance. Despite
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2015 www.hbr.org Industries follow distinctive change trajectories. Investments in innovation are more likely to pay off if you take those pathways into account. How Industries Change by Anita M. McGahan Reprint R0410E This document is authorized for use only in Strategic Management (Section-C&E) by Prof. Sushil Khanna‚ at Indian Institute of Management - Calcutta from January 2015 to March 2015. For exclusive use at Indian Institute of Management - Calcutta‚ 2015 Industries follow distinctive
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