CASE 4: Pauli’s Restaurant and Microbrewery Draft a response to this customer. Analyze the responses of your classmates. What makes a good “service recovery” response. Develop some general guidelines. A. Response Letter: Dear Sir/Ma’am‚ I am writing in response to your letter in which you described your disappointment in our service. I apologize for the treatment you and your family received and want to assure you that it does not reflect the quality of service we strive to maintain. I have
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D.A.R.E. Report 1/31/14 I am choosing to never take drugs because I learned that drugs can ruin your life. I learned this from my D.A.R.E officer who came to teach us at my school. Officer Santagata taught us that drugs including alcohol and tobacco can harm our bodies and cause lasting damage. I also learned that once you try one of these substances they can be very addictive and then it is very hard to stop using them. I never want to try these things for this reason. I also now know
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Better Safe than Sorry You should be cautious—if you are not‚ you may regret it. It is wise to be careful and protect yourself against any risk rather than be careless. Cautiousness is indeed a must in every actions and decisions we make in our everyday living. We must always think twice before making decisions that might bring back a big change in our lives. Generally speaking‚ most of the times people tend to be careless. Some people‚ especially the young‚ act with reckless attitude regardless
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Charlotte Gregory SENIOR RELIGION – ROMERO REFLECTION We have read about the persecution of the early saints in your text‚ researched various saints and watched the film Romero. The willingness of some Christians to give their lives for the faith did not end with the early Church. Research a modern day martyr or a current event that parallels the persecution theme we have been learning about. Include answers to the following questions in your reflection. 1. What scenes in Romero affected
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ENGL 1302 Joy Luck Club Essay An Analysis of “The Joy Luck Club” In this essay‚ I seek to analyze the miscommunication between a mother and a daughter from Amy Tan’s book‚ “The Joy Luck Club.” In the three stories I will be using taken from the collective works‚ the two primary characters are Lindo Jong‚ the mother‚ and her daughter‚ Waverly Jong. Lindo is a traditional Chinese mother attempting to live in a Chinese community but playing by American rules. She is extremely cynical and demands
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“If birds of a feather flock together‚ they don’t learn enough.” To me‚ this quote means that you have to be on your own to learn‚ to grow‚ and create your own life. If you stay in the same place with the same people you will not have the chance to see what more is out there and how many things life has to offer. Sometimes you find yourself in the middle of nowhere‚ and in the middle of nowhere you find yourself. I believe that if you never accept change you will find yourself stuck. You will not
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"Set Fire To The Rain" I let it fall‚ my heart‚ And as it fell you rose to claim it It was dark and I was over Until you kissed my lips and you saved me My hands‚ they’re strong But my knees were far too weak To stand in your arms Without falling to your feet But there’s a side to you That I never knew‚ never knew. All the things you’d say They were never true‚ never true‚ And the games you play You would always win‚ always win. [Chorus:] But I set fire to the rain‚ Watched
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“PIECES OF APRIL” Love is the emotional investment that pushes people to their limits. This is demonstrated in the film “Pieces of April”‚ when our protagonist April is pushed to do something for the sake of love‚ even though she dreaded every moment of it. She tries to prepare a Thanksgiving meal for her and her family with hopes to be reunited after years of negligence. Although she tries to conceal her exhilaration it is clear and obvious that she is eager for her family’s arrival. Her attempt
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Manager’s Hot Seat Case 1: Office Romance: Groping for Answers The Meeting R: Morning B: Good morning R: I don’t know if you read your email yet B: I’m just about to R: I got an email from Abby and I know that she sent one to you‚ and since you haven’t read your email I want to try to nip this in the bud and explain what this email is about. She’s accusing me of sexual harassment. What had happened‚ let me just give you some back history first. First of all‚ my wife and I are having marital problems
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The Kite Runner Reflection “It may be unfair‚ but what happens in a single day can change the course of a lifetime” (Hosseini 150) The book The Kite Runner by Khaled Hosseini provides ironic examples for the lessons Baba tries to teach Amir. Baba tells Amir “It may be unfair‚ but what happens in a single day can change the course of a lifetime” (Hosseini 150)‚ he does not realize how true his words rang for Amir. It is ironic that Baba is telling Amir this because after the one winter day in
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