Good Customer Service Good customer service consists of good attitudes‚ being aware of customers‚ and knowing your job. First of all‚ one way to characterize good customer service is having a good attitude. For example: When I go into a business‚ someone should greet me in a good manner. Furthermore‚ if I need help‚ the employee should be more than willing to help with a smile on their face. The first step of good customer service is giving the customer immediate attention. Customers want the
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response to this customer. Analyze the responses of your classmates. What makes a good “service recovery” response. Develop some general guidelines. A. Response Letter: Dear Sir/Ma’am‚ I am writing in response to your letter in which you described your disappointment in our service. I apologize for the treatment you and your family received and want to assure you that it does not reflect the quality of service we strive to maintain. I have already spoken with my employees and am confident this
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GDP: The growth of GDP in last year was above 6% but it has started to decline and is expected to go down below 5.7%. This is mainly because of the fall in export since export consist of 20% of GDP in Bangladesh. Moreover‚ investment and consumption also is decreasing along with the decline in growth in manufacturing and service sectors. The growth of GDP in Bangladesh depend mainly on the industrial and the agricultural sectors. In FY2006-07‚ the growth rate was 6.43% that was estimated to be
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Mobile Value Added Services (MVAS) Market Outlook to 2018 Feb 28‚ 2015 – Navi Mumbai‚ India: Marketreportsonsouthafrica.com presents a report on “South Africa Mobile Value Added Services (MVAS) Market Outlook to 2018 - Driven by Rising Mobile Internet Penetration.” The rising mobile phone and network penetration is one of the key drivers affecting the growth of M-VAS market in the country. Summary The report titled ‘South Africa Mobile Value Added Services (MVAS) Market Outlook to 2018 – Driven
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Chapter 3 Components of GDP MACRO ECONOMIC PATTERNS AND STORIES E-VIEWS Version Page 1 of 1 Components of GDP: C+I+G+X-M By now you should know how to open the file HW What is GDP wf1 in Eviews. again‚ and confirm that it includes GDP and the components of GDP: C+I+G+X-M GDP = Open it up Total value of goods and services produced in the United States‚ seasonally adjusted at annual rates‚ billions of dollars GDP_PRICE = Price index indicating the overall level of prices in the economy‚ normalized
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Lower Oil Prices - Not a Good Sign! Posted by Gail the Actuary on July 5‚ 2012 - 9:58am Topic: Economics/Finance Tags: debt default‚ default‚ high oil price‚ low oil price‚ oil prices‚ recession [list all tags] Are lower oil prices good news? Not really‚ if it means the world is sinking into recession. We know from recent past experience and from common sense that higher oil prices are a drag on oil importing economies‚ because if more $$$ are spent on the same amount of oil‚ there is less to
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WORKING OF PRICE IN FREE MARKET SYSTEM DAVID RJ ONGUTO NCUK NUMBER: BH-14-0027 Table of Contents INTRODUCTION……………………….. 3 FREE MARKET SYSTEM……………… 4 RESOURCES SCARCITY AND CHOICE………………………………….. 6 WORKING OF THE FREE MARKET SYSTEM…………………….. 8 DEMAND…………………………………….. 9 SUPPLY…………………………………… 10 EQUILIBRIUM PRICE 12 FUNCTIONS OF PRICE……………. 13 INTRODUCTION A Market system is the social network that permits interaction between buyers and sellers
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Case #4: THE BATTLE FOR VALUE‚ 2004: FEDEX CORP. VS. UNITED PARCEL SERVICE‚ INC. Synopsis and Objectives • Set in June 2004 • To assess the financial performance of FedEx Corp. and United Parcel Service‚ Inc (UPS). The two firms have competed intensely for dominance of the overnight express package industry. • This case is intended for use in an introductory discussion of corporate value creation and its sources. It requires no numerical computations; rather‚ the tasks are
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percent of GDP and expect to intensify over the years to come‚ according from the Center for Medicaid and Medicare Service. The reason for an increase‚ is due to increasing treatments‚ medications‚ medical research and more (U.S. Bureau of Economic Analysis‚ 2015). Moreover‚ Obama Care (Affordable Care Act) involves an increase in the economic activity in healthcare considering everyone has to partake in health insurance. However‚ the output of the GDP is the value of the goods‚ services‚ and the
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The right service strategies for product companies T he right service strategies for product companies As products evolve into commodities‚ services become more important. But companies that play this new game must understand its rules. Byron G. Auguste‚ Eric P. Harmon‚ and Vivek Pandit As relative newcomers to the service economy‚ many product companies have yet to make money there. Until recently‚ brisk sales growth‚ buoyed by a rising tide of demand for services‚ kept trouble
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