EFFECTIVENESS OF HANDLING GUEST COMPLAINTS BY FRONT OFFICE DESK STAFF AS OBSERVED BY THE GUEST AT SELECTED HOTELS A Research Presented to the Faculty of College of Hospitality and Institutional Management Our Lady of Fatima University In Partial Fulfillment of the Requirements for the Degree Bachelor of Science in Hotel and Restaurant Management ROBIN JUDE B. ELAURIA KATRINA CARLA G. GERALDINO AILEEN JOY A. QUIDULIT CHRISTOPER S. ROSALES GENESIS D.C. SUSANA October 2011
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In Kim Addonizio’s poem “31-Year Old Lover”‚ Addonizio introduces two characters‚ a 31-year old man‚ and an older woman. Through these characters‚ Addonizio attempts to portray youthfulness as a godlike state‚ by contrasting it with the process of becoming old and weary. At the start of Addonizio’s poem‚ the main character‚ or the man‚ is the center of attention. Addonizio characterizes him as “A stick of butter being unwrapped‚ the milky‚ lubricious smoothness.....his body is hard‚ the high tight
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working properly. I have decided to consult the problem to the service center of your company but unfortunately they just concluded it was just because of battery without examining it. I believe that your company should honour my warranty for it states that: • Any defect found in the product and its accessories within fifteen days replacement period must be replaced and/or fixed. I am looking forward for your positive response. I can be reached at the numbers 361-2460 or 09301218767.
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The Power of a Complaint Letter Every business hungers to be successful. Businesses want to put their best foot forward‚ and their best product to the consumer. However‚ on occasion‚ people become upset or disappointed when the product or service does not reach expectation. In this case‚ businesses often receive the dreaded complaint letter from customers. The purpose of a complaint letter is to bring a grievance to the attention of an owner or manager of the business‚ so action can be taken as
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An Explanation Of Domestic Violence In Today’s World Deborah S. Bauer Liberty University ABSTRACT The negative causes of domestic violence are staggering; our children who witness domestic abuse are affected for life. We can offer social and legal intervention for victims of domestic violence to better protect the victims. Let’s take a deeper look into the realm of domestic violence. Domestic violence in the United States alone is estimated to cost the economy a staggering 5.8 billion
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● First of all I would apologise for the poor customer service that the guest has been provided with. On the spot I would try to find a different room for the guests which would suit their needs and also deal with the booking for cloud 23. ● Like usually I would apologise to the couple for the poor customer service that they have received. I would try to explain why the hotel was poor and why there was building work going on at the hotel. After explaining why they’ve received such a service‚
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as those who need long term pain management. Nurses who were in different stages of their career and who also had experience with a wide variety of patient populations ranging from those able to communicate pain as well as those who were not. The researchers used an electronic survey called the “Pain Assessment Survey” to obtain the data for this study. The beginning of the survey focused on obtaining background information about the nurse completing it‚ and the latter part used pain assessment
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of private property refers to the rights owners have to the exclusive use and disposal of a physical object. Property is not a table‚ a chair‚ or an acre of land. It is the bundle of rights which the owner is entitled to employ those objects. The alternative (collectivist) view is that private property consists merely of a legal deed to an object with the use and disposal of the object subject to the whims and mercies of the state. Under this latter view‚ the state retains ownership and may at any
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“It was civil disobedience that won them their civil rights”- Tariq Ali. Civil Rights for citizens of the United States were fought for by many people who were treated unfairly in every facet of the American life. The justice system‚ access to jobs‚ education‚ homes‚ and even peace at times were in far reach before the civil rights act. The CRA has a broad reach over many different aspects of American life that was once denied basic access to things that are necessary to achieve life‚ liberty‚ and
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In 1962‚ when young Martha is only six years old‚ she is taken from her home on the Cat Lake Indian Reserve in northern Ontario to attend a residential school at James Bay. When first arriving she is taken back at the sight of the nuns. She believes they are monsters from the stories she was told as a kid by the elders on the reserve. During her hysterical cry for help a nun named Sister Angelica‚ who herself was Native and spent time at a residential school‚ slapped Martha across the face for daring
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