“Singapore Airlines is a global company dedicated to providing air transportation services of the highest quality and to maximizing returns for the benefit of its shareholders and employees.” Singapore Airlines’ Mission Statement The company has come a long way since its foundation in 1972 (Singapore Airlines [SIA]‚ 2014a). It grew from a regional airline to one of the most recognized carriers in the world. In 2006‚ with its icon‚ Singapore Girl‚ and its premium class offer‚ Singapore Airlines (SIA) became
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Classic Airlines and Marketing MKT/571 - Marketing September 17‚ 2012 Classic Airlines and Marketing Classic Airlines‚ the fifth largest airline carrier‚ currently serves 240 cities with more than 2‚300 daily flights. However‚ Classic Airlines has experienced over the past three years a decline in their frequent flier program Classic Rewards along with customer confidence declining as well and stock prices has decreased by 10% according to University of Phoenix‚ 2012. Marketing is assigned
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Industry Overview The airline industry is a large and growing industry. In the past years‚ air travel has been growing by 6% a year and scheduled airlines carried more than 1 billion passengers in 2008. The airline industry involves large capital requirements. For example‚ the requirements for aircraft‚ close monitor by the government regulations‚ competition from other tourist transport and the requirement to have high level of expertise to operate and manage. In the airline industry‚ aircraft manufacturer
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have clearly learned a tremendous amount. This shows in my improvement from the first speech‚ as well the drastic change in my PRCA-24 score. When I took the PRCA-24 for the first time at the beginning of the semester I scored a 64‚ which didn’t surprise me at all. Having moderate speech anxiety seemed to ring pretty true to me as a speaker. When I took the PRCA-24 again‚ however‚ I was surprised. I received a score of 47‚ which means that throughout the semester my speech anxiety has dropped from
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Chances are you’ve complained that there are "only" 24 hours in a day. Between work‚ your spouse‚ the kids‚ and all of your responsibilities around the house‚ making the most out of those 24 hours is crucial. If you’re like most people‚ your productivity could use a boost. So‚ how do you do it? Follow these 5 tips. They can help you get more done without feeling like you’re running around like a chicken with your head cut off! 1. Get up earlier. This is probably the last thing you want to hear
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Emirates Airlines TABLE OF CONTENTS Executive Summary…………………………………………………………………. 2‚ 3 1. Introduction 1.1 History ……………………………………………………………………….. 4 1.2 Introduction…………………………………………………………………… 5‚ 6‚ 7 2. Vision & Mission 2.1 Vision Statement…………………………………………………………….. 8 2.2 Mission Statement…………………………………………………………… 9 3. PESTEL Analysis 3.1 Political…….………………..………………………….………………….......10 3.2 Environment…………………………………………..………………............11 3.3 Social…………………………………………………..…………..……….
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|service marketing | |EXPECTATION AND PERCEPTION OF SERVICES IN JET AIRWAYS | |BASED ON STUDY CONDUCTED THROUGH SERVQUAL | |
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Birla plots a growth story amid slowdown Kumar Mangalam Birla’s business has grown steadily in the downturn because of the scale and capacity he has built in the last five years With the recent announcement to acquire Jaypee Cement’s 4.8 million-tonne cement plant in Gujarat‚ Aditya Birla Group’s soft-spoken promoter and chairman‚ Kumar Mangalam Birla‚ has taken UltraTech Cement within striking distance of its nearest competitor to grab the top slot in the cement sector. After the deal‚ UltraTech
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SINGAPORE AIRLINES: WHAT IT TAKES TO SUSTAIN SERVICE EXCELLENCE – A SENIOR MANAGEMENT PERSPECTIVE Jochen Wirtz and Robert Johnston1 Published in: NUS Business School Research Paper Series‚ December 2001 1 Jochen Wirtz is Associate Professor of Marketing with the NUS Business School‚ Faculty of Business Administration‚ National University of Singapore‚ 17 Law Link‚ Singapore 117591‚ Tel: +65-8743656‚ Fax: +65-7795941‚ E- mail: fbawirtz@nus.edu.sg‚ Http://www.nus.edu.sg; Robert Johnston
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Southwest Airlines has been known for is inexpensive flights and upbeat‚ jokester employees since 1971. In 1980‚ Southwest adopted its mission statement as‚ “A dedication of customer service delivered with ‘a sense of warmth‚ friendliness‚ individual price and company spirit”. (Anonymous‚ 2005‚ p. 16). In 1997‚ Southwest Airlines celebrated its 25th anniversary. “The celebration centered around ten philosophical principles‚ such as ‘under promise but over deliver’ and ‘take competition seriously
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