How to Deal With a Hostile Audience by Lenny Laskowski © 1996 LJL Seminars http://www.ljlseminars.com 1. Listen carefully to the question & repeat it aloud - Make sure you understood the question correctly & that your audience knows the question to which you are responding. 2. Answer directly. Look directly at the person asking the question - Give simple answers to simple questions. If the question demands a lengthy reply‚ agree to discuss it later with anyone interested. 3. Refer to your Speech
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How to deal with angry customers The answer is to be patient Every business encounters angry people. Not disappointed or confused‚ but actually angry. Here are a few steps you might want to try: •Acknowledge the anger. You don’t have to agree with it‚ but in order to have a chance at making it go away‚ you need to empathize with the person’s anger. You cannot sell something (even a solution) nor can you negotiate with an angry person. •Talk more quietly and more slowly than the person
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Scope creep is the term project management uses to describe uncontrolled changes or continuous growth in a project’s scope. Typically it happens when the scope of a project is not properly defined‚ documented or controlled. There are many reasons scope creep can occur. Some of the most common ones are poor requirement analysis‚ underestimating the complexity of the projects‚ poor communication between parties‚ and a weak project manager or executive sponsor. An example of a project where scope creep
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CHAPTER 4: COMMUNICATION DEVICES AND THEIR USES. Activity 4-1 “Answer the telephone.” The PHONE is ringing. STAFF: Great morning‚ and great food! I’ m Parneet Kaur‚ Understudy Wellbeing Unit Facilitator at Opportunity Therapeutic Middle‚ Orthopedic Unit‚ 3 East. How can I help you? Activity 4-2 “Place a telephone caller on hold.” NOTE PAD Name of the caller: Dr. Robert Cohen Telephone line number: 645-887-7645 Message: STAFF: Great morning! I’m Parneet Kaur‚ an understudy wellbeing unit facilitator
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Activity 3: “Using Sources” Emma Ballew Washington State University Tri-Cities For my lesson‚ I did “Using Sources”. 1) The first thing I learned was the 2 different ways to use sources to argue. The first way to use a source is by agreeing with the source (Atias‚ Lennard‚ & Zuckerman‚ 2013). This can be done in two ways. One way is to use the research that other sources have done (Atias‚ Lennard‚ & Zuckerman‚ 2013). Using the research of others can help to lay a foundation for a paper’s argument
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How the Seasons and Day and Night Occur The Earth’s relationship with the sun creates the four seasons and day and night. They are all caused by the rotation of the Earth on its invisible axis. Day and night are caused by the rotation this axis as it turns towards and away from the sun and the seasons are caused by this axis rotation and the rotation of the Earth around the Sun. What are the SEASONS? There are four seasons in a year‚ about every 365 days. The season are spring‚ summer‚ autumn
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publishing as Prentice Hall Chap 5-1 Learning Objectives In this chapter‚ you learn: The properties of a probability distribution To compute the expected value and variance of a probability distribution To calculate the covariance and understand its use in finance To compute probabilities from binomial‚ hypergeometric‚ and Poisson distributions How to use the binomial‚ hypergeometric‚ and Poisson distributions to solve business problems Copyright ©2012 Pearson Education‚ Inc. publishing
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concentration of Na+ is about 150 mM. When you increase the concentration of K+ from 5 to 25 mM and reduce concentration of Na+ from 150 to 130 mM‚ the outside has more concentration of K+. The membrane is permeable to a particular ion‚ that ion will diffuse down its concentration gradient from a region of higher concentration to a region of lower concentration. 2. Explain why increasing extracellular K+ causes the membrane potential to change to a less negative value. How well did the results compare with
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Unit 210: Support learning activities Assignment 1: Describe how a learning support practitioner may contribute to the planning‚ delivery and review of learning. What learning support strategies have you used or could you use to meet the needs of your learners? Learning support practitioners can be an invaluable resource in the successful planning‚ delivery and review of learning. They can offer immeasurable support to the teacher and‚ most importantly‚ to the pupils. However‚ that support
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an entirely different part of the neighborhood or town. When you see the average working class person‚ they dressed in lower end clothing‚ such as someone who shops at the Goodwill or thrift store. This was because they were underpaid for the work they performed. So could only afford the inexpensive items included the vehicles. These were people who were proud in whom they were and did not care to fit in with other estates. This is how I believe contemporary western society would be broken into
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