Describe how customer service can be monitored and evaluated within a Dominos Pizza franchise. Customer service Customer service is the service provided to customers before‚ during and after purchasing and using goods and services. The importance of monitoring and evaluating customer service is it helps to improve the goods and services of the business which customers are not satisfied with. Customer service can be monitored and evaluated through questionnaires where customers give their
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Physique according to him is the basis of the brand. –E.G. the physique ofPhilips is “technology and reliability” while for the brand Tata it is “trust” •Personality is same as Aaker‚ it answers the question “what happens to this brand when it becomes a person?” •Culture symbolizes the organization‚ its country-of-origin and the values it stands for. –E.G. traditional brands like balsara‚ dabur and zandu. Relationship is the handshake between consumer and the organisation. –E.G. the
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How Could Globalization be reformed? Being that multinational firms have contributed to economic growth in the developing world there are risks of growing corporate power and with its power comes its abuses. The pursuit of a just society involves careful balance of these two necessities with regard to the corporate sector. Since corporations are responsible for much of the wealth and many of the jobs in these third world countries we would have to encourage the corporate sector that justice and
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Describe how two businesses are organised (P3) I am going to talk about two organisations and how they operate. The organisations I am going to talk about are McDonalds and Chester Zoo. McDonalds is a fast food restaurant and its purpose is to provide the best and fastest customer service so in this way it will give the organisation a good reputation and help them to make more profit. [pic] This shows how stuff work in McDonalds. If there would be a problem with customers for example‚ then
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How to we save the earth Our planet is in great danger. The people of earth have wasted and misused the natural recourses of earth. Several plans have been developed to stop the abuse of earth.Environmental problems have become so complex that many individuals feel they can have no effect on them. Problems like oil spills‚ hazardous waste‚ loss of rain forests‚ endangered species‚ acid rain‚ the ozone layer‚ the municipal waste crisis can feel out of our control. At the very least‚ these problems
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The Narrative of the Life of Frederick Douglass uncovers an abundant amount of American history during this time of slavery. Douglass does this by the way he describes the slave family‚ the treatment and living conditions of slaves‚ and the master-slave relationship. The master often tears families apart by breaking them up. Douglass says that many times mothers have to leave their babies‚ before the child reaches one. He thinks this occurs to damage the bond of affection between a mother and child
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3PM Combination of Music Essays http://www.helium.com/items/1861125-the-importance-of-music-in-our-lives http://www.polyvibeentertainmentgroup.com/2007/10/why-we-listen-to-music/ It’s a mystery of how first music was created‚ however that’s not the point. Since music has been developed‚ there are so many types of music that you can choose and listen to. Everybody has a different point to listen to music; one might listen for their sad‚ inspiration‚ ease. It depends on what situation
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Critical Leadership Skills Due: February 6th‚ 2014 Case Study #1 Right Away and All at Once: How We Saved Continental In this article‚ Greg Brenneman recounts his experience with Continental airlines and how he was able to successfully turn the company around. Continental had achieved the ’luxurious’ place of tenth out of the top ten airlines in the US based on customer service areas‚ and this was due to a number of problems. Brenneman explains that the method to reviving the crippled company
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for Children’s Care‚ Learning and Development Use examples from placement to describe how relationships can be developed with child. Building relationships with others is never an easy process. Putting thought into establishing and sustaining your relationship with children will be worthwhile because‚ you form a good and positive relationship‚ so they are more likely to trust you. Through effective communication can positive relationships be built. Whilst on my placement‚ there was a girl starting
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Creating Brand Equity GENERAL CONCEPT QUESTIONS Multiple Choice 1. At the heart of a successful brand is ________‚ backed by creatively designed and executed marketing. a. price b. promotion c. a great product or service d. a great slogan e. a brand concept Answer: c Page: 273 Level of difficulty: Easy 2. The strategic branch management process involves four main steps. Which of the following would NOT be among those steps? a. Measuring consumer brand knowledge
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