"3 in relation to your current organisation or one that you are familiar with outline the part that customer service plays in this organisation and its industry as a whole" Essays and Research Papers

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    Schools as Organisations

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    Schools as organisations Unit 302 Outcome 1 1.3) Explain the post 16 options for young people and adults. The opportunities for pupils aged 16 and over have traditionally been either to leave school and start employment‚ or to stay and continue with their education. Although many pupils do still choose one of these options‚ it is likely there will be more opportunities available as there has been an increased government focus on and funding of education for 14 to 19 year olds‚ and in particular

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    Organisation Devlopment

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    intended to change the basics of beliefs‚ attitudes and relevance of values‚ and structure of the current organization to better absorb disruptive technologies‚ shrinking or exploding market opportunities and ensuing challenges and chaos. It is worth understanding what OD is not. It not training‚ personal development‚ team development‚ HRD (human resource development)‚ L&D (learning and development) or a part of HR although it is often mistakenly understood as some or all of these. OD interventions

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    (CEO‚ British Petroleum Company) Introduction of Learning Organization Learning‚ today‚ has become the essential part of our life. People who fail to learn new things‚ skills or acquire new knowledge have limited probability to success. The same applies to the organizations also. Organizations that fail to learn new skills and acquire new knowledge‚ are being out of sight from this cut-throat‚ highly competitive business world. They are bound to improve themselves continuously or else bound to fail

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    Organisation and Behaviour

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    executive officer at Bosco Plastics‚ the company was in trouble. Bosco had started out as an innovative company‚ known for creating a new product just as the popularity of one of the industry’s old standbys was fading‚ i.e.‚ replacing yo-yo’s with water guns. In two decades‚ it had become an established maker of plastics for the toy industry. Bosco had grown from a dozen employees to four hundred‚ and its rules had grown haphazardly with it. Thompson’s predecessor‚ Wilhelm K. Blatz‚ had found the company’s

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    Culture encompasses the values‚ beliefs‚ attitudes and behaviour of an organisation. Culture is how things get done in organisations. It is an intangible asset and a specific collection of values and norms that are shared by people and groups in an organization and that control the way they interact with each other and with stakeholders outside the organization. Here‚ organizational values are beliefs and ideas‚ about‚ what kinds of goals members of an organization should pursue and the appropriate

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    Organisation Behaviour

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    Option 3: Evaluate the statement that ‘organisational structure reflects and reinforces an unrealistic view of human rationality (Knights & Willmott‚ 2007)’. Introduction: Different authors have different definition toward organizational structure. Mintzberg (1979) defines the organization structure is defined as ‘The sum total of the ways in which it divides its labour into distinct task and then achieves coordination between them’ (Mintzberg‚ 1979‚ p.2 cited in Knights and Willmott

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    Customer service knowledge

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    Assessment Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working‚ you may wish to base it on the organisation which employs you. Arthur Andersen‚ Advertising agency HBM Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Arthur Andersen is one of the worlds largest professional audit and financial service company. Advertising

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    organisation structure

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    History of TCS Organization structure (This has been Taken from the CIO magazine –March-2008) "As we scale up over 1‚00‚000 employees‚ TCS needs a structure that allows us to build a nimble organization to capture new growth opportunities‚" Mr S Ramadorai‚ CEO and Managing Director‚ TCS said. The organization has been restructured into five units‚ which will provide customers a single view of the company. The units would address new growth opportunities‚ provide sharper accountability and groom

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    Customer Relations

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      PART I – INTRODUCTION 1. Introduction to customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management   PART II –CUSTOMER RELATIONSCUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and

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    solicitor. This Deed sets out the legal relationship between partners e.g. how profits will be shared out‚ responsibilities of partners etc. In traditional partnerships the partners had unlimited liability i.e. they were jointly responsible for the debts of their partnership. In 2001 this has been altered so that some large partnerships e.g. accountancy firms can have limited liability. 3. Companies are separate in law from the individual owners (shareholders) of the business. This means that

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