Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective
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TRAINING AND DEVELOPMENT IN SERVICE ORGANISATIONS. (A CASE STUDY OF POWER HOLDING COMPANY OF NIGERIA (PHCN) PLC ENUGU ZONE) BY AIDELOMON‚ ROSELINE .O. BA/2006/080 DEPARTMENT OF BUSINESS ADMINISTRATION FACULTY OF MANAGEMENT AND SOCIAL SCIENCES CARITAS UNIVERSITY‚ AMORJI – NIKE‚ EMENE‚ ENUGU. AUGUST‚ 2010. TITLE PAGE AN EVALUATION OF THE EFFECT OF MANPOWER TRAINING AND DEVELOPMENT IN SERVICE ORGANISATIONS. (A CASE STUDY OF POWER
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Culture within an organisation holds the key towards its success. The culture within an organisation determines its working and gives a view point towards its future prospects whether the company is heading towards its goal or not. Organisational culture can be diagnosed effectively and understanding the schema of culture types in the organisation would explain many otherwise unexplained organisational members behavioural patterns. In simple words culture within an organisation can be defined as
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done by me and it was not submitted to any other organization‚ university or institution or published any time before. Vishakapatnam Indira Priyadarsini J Date: CERTIFICATE This is to certify that the project entitled "A Study on the Organization Structure"(with reference to Hindustan Coca-Cola Beverages Pvt. Ltd) submitted by Indira Priyadarsini J in partial fulfillment for the award of degree of Masters of Business Administration
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Task 1: Understand the purpose of an organisation and its operating environment. Network Rail was founded in 2002 and is the owner and operator of most of the rail infrastructure in Great Britain‚ this includes: tracks‚ signals‚ most stations‚ tunnels and level crossings. It is a company limited by guarantee‚ this means financially they are directly accountable to their members’ a members role is a similar role of shareholder except they have no financial interest. However‚ any final financial decisions
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trade. The result was signing of General Agreement on Tariffs and Trade (GATT) by 23 countries in 1947. India was one of the founder members of GATT. GATT was created to reduce global depression and to liberalise and regulate the world trade by reducing tariff barriers. GATT has been replaced by WTO in 1995. WTO is wider in scope as it regulates world trade in goods‚ as well as in services intellectual property rights‚ and investment. In January 2010‚ the membership of WTO was 153 countries. Its rules
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Lillebaelt Academy of Professional Higher Education MM 226 Organisation Communication Semester I‚ October 2012 SEMESTER PROJECT – H&M Stoian Ioan Stefan Soc. Reg. Nr. 300693-3397 Keystrokes: 21.663 Teachers: Casper Christensen Mary.M.I Sønderlund 1 Table of Contents Executive summary ........................................................................................ 3 1.0 Introduction .....................................................................................
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Institute Project on Values and Free Enterprise With support from: John Templeton Foundation UCLA – Sloan Research Program Ann & Gordon Getty Foundation What is a Business For?* Charles Handy Fellow of the London Business School This chapter is part of a collection posted on the SSRN website in the Economics Research Network section located at - http://papers.ssrn.com/abstract=932676 Electronic copy available at: http://ssrn.com/abstract=932676 2 What is a Business For? Charles
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explanation of the principles of customer service Principles of good customer service is very important to give excellent customer service and to make the customer want to return the importance of customer service is to ensure the needs and wants of customers are met by the organisation‚ meeting customer expectations and ensuring satisfaction. Customer service aims to provide support and the best experience to a customer through actions that are taken by the seller. This includes actions taken before
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that is already established (Oxford dictionary). This technical report will be focusing on addressing whether a company is innovative or not. Additionally the characteristics of innovation and which of them are the selected company meeting will be discussed. Moreover the strategic alliances of the selected company and as a result which particular technology will be both of them used will be described. 2. Initial selection As it is widely known one of the world’s largest automobile companies is
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