and social care services in England. Their work of 2010 included registering all NHS Trusts and care homes under the Health and Social Care Act 2008 while continuously monitoring the performance and compliance of these services. With over 2500 staff nationwide and being the company in which I work for‚ HEALTH COMMISSION is an excellent company for me to use for analysing management styles and teams within the organisation. The commission itself is broken down into many sub parts and based in Newcastle
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What Is Customer Service? Customer service has been defined in many ways. The challenge is that appropriate service means different things to different people. It is often easier for customers to identify inappropriate service‚ than to define what they should experience. Some Common Definitions of Customer Service “Customer service is a commitment of all employees in a company to make being a customer a completely positive experience one that everyone customer will want to experience time
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Delivery …………………………………………………………………………………..……………......2 Policies and Procedures ………………………………………………………………..………………..3 The RATER Model ……………………………………………………………….……..……………….3 Customer Complaints …………………………………………………………………………..…….4 Managing Records and Data ………………………………………………..…………………….5 One Page Reflection .………………………………………………………………………………………6 CUSTOMER SERVICE PLAN INTRODUCTION Innovative Widgets is a large firm of about four hundred staff‚ and is the largest producer
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Organisation of the human body. Jade Roberts. Barbara. P1‚ P2 AND P3. Health and Social Care level 3. 1 In this booklet I will be explaining what the main components and functions are of the cells. I will also be outlining the structure of the main tissues in the body and the gross structure of all the body systems. 2 The components and functions of cells. Cell membrane All organisms have something in common‚ they all have a cell membrane. The cell membrane is a barrier that separates a cell
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Toyota Motor Corporation (TYO: 7203) has often been referred to as the gold standard of the automotive industry. In the first quarter of 2007‚ Toyota (NYSE: TM) overtook General Motors Corporation in sales for the first time as the top automotive manufacturer in the world. Toyota reached success in part because of its exceptional reputation for quality and customer care. Despite the global recession and the tough economic times that American auto companies such as General Motors and Chrysler faced
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Complex Organisation I am currently working with the eating disorder inpatient unit. The unit have got six inpatients and four day patients who come every morning and leave the unit after supper. The unit utilises a shift pattern which I had to follow. My morning shift starts at 0700 hours to 1500 hours and my afternoon one starts at 1300 hours to 2130 hours. The night shift starts at 2100 hours to 0730 hours in the morning. There are rituals and routines that bind the unit. Hand-over is one of
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required. Submission. Please attach this declaration to the front of your completed assignment Except for ideas‚ passages and designs that have been properly acknowledged within the text‚ this assignment is all my own work. I understand University Centre at Blackburn College regulations regarding plagiarism and the possible consequences for me should I have deemed to have plagiarised. Your assignment may be submitted via ‘Turn It In’ automatic plagiarism software. Print your student name here: Signed…Ben
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THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
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TDA 3.2: Schools as organisations 1. Know the structure of education from early years to post-compulsory education. 1.1 Summarise entitlement and provision for early years education. The government has set the provision that all three and four year olds are entitled to free education of fifteen hours in a nursery for thirty eight weeks in the year. This is in effect up to the compulsory age of going to school which is usually the term after their fifth birthday. These free hours are available
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Managers also have a liaison role‚ where they have to interact with peers and people outside the organization. He enters into agreements and contracts such as purchases order from new customers who require regular supply of fresh fruit from an commercial farm ‘organisation’. The fourth role is their monitoring role‚ and this now falls in the second category‚ the information class. The manager has to concerning a company’s activities. They are responsible for actively acquiring insight into problems in
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