"3 in relation to your current organisation or one that you are familiar with outline the part that customer service plays in this organisation and its industry as a whole" Essays and Research Papers

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    Customer Service

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    Assessment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a USB drive • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course title

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    Schools as Organisations

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    Schools as organisations Introduction This unit aims to prepare the learner for working in a school. It covers key aspects of schools as organisations. This includes the structure of the education system‚ the roles and responsibilities of key members of the school team and the purpose of school ethos‚ mission statement and aims and values. Learners will also understand the reasons for the key legislation‚ policies and procedures which are followed in schools and how schools operate within a

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    Emotions in Organisation

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    Emotions in Organisations What are emotions? Physiological‚ behavioural and psychological episodes experienced toward an object‚ person or event that create a state of readiness A feeling‚ psychological state and biological state that incline a person to act in a certain way Emotions are experiences. Emotion and Work As actors we all through the process of socialisation learn how to control and manage emotions in certain contexts Emotions are getting more important in service section – service

    Free Emotion Arlie Russell Hochschild Feeling

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    Understanding Organisations

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    EDUC8884: ORGANISATION THEORY IN EDUCATION Assignment 1- UNDERSTANDING ORGANISATIONS (LITERATURE REVIEW) INTRODUCTION Organisations‚ which have been developed over decades‚ embrace dynamic and complex elements and structures. Working in organisations requires leaders‚ managers and staff members to pay attention to these features in order to understand the organizational life and the way it works. In this paper‚ a review of the literature related to understanding organisations will be presented

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    Organisation Behaviour

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    ORGANISATION BEHAVIOUR INTRODUCTION Organisation behaviour is the study and application of knowledge about how people -as individuals and as groups- act within organisations. Organisational behaviour comes from two words: - * Organisation and * Behaviour. Organisation is a place where two or more people work together in a structured way to achieve a specific goal or set of goals. Behaviour is response of an individual to stimulation. So organisational behaviour is the behaviour of

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    title Organisations and Behaviour Start date Deadline Assessor name Georges Beau (gbeau@rdihongkong.com) Assignment title The purpose of this assignment is to: • Explore organizational structure and culture • Examine different approaches to management and leadership and theories of organisation • Examine the relationship between motivational theories • Demonstrate an understanding of working with others‚ teamwork‚ groups and group dynamics. Scenario Use organisations you are familiar

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    Managing Organisations

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    society‚ the whole world ’s economy is composed by numerous companies and organisations. The managers are considered imperative to the operation of a company since they have to plan‚ organise‚ lead and control the whole organisation‚ in order to ensure the healthy operation of the whole company. "A manager is someone who coordinates and oversees the work of other people so that organisational goals can be accomplished. "(Robbins‚ Berman‚ Stagg and Coulter 2008‚ p. 8) In general‚ the managers play various

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    Organisations and Behaviour

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    areas of this form‚ sign‚ and attach to each submitted assignment. Submit each assignment according to the instructions provided in your Course Outline. | Section A STUDENT TO COMPLETE Student’s Centre no: 67506Centre Name: LSACStudent Full Name: Mahalia Arellano LibreaEDEXCEL No: EH94381 | Lecturer Name: Ms. Anila Mushtaq Assignment Title: Organisations and BehaviourDate Due: 28 December 2012Date Submitted: 28 December 2012Page Count: 16 | Declaration I declare that this assessment

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    customer service

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    1 Assessment Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document‚ either onto your computer or a USB drive Then work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course title and

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    The Learning Organisation

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    learning and learning organisations have been the focus of a great deal of evaluation within management literature since the 1990’s (Senge‚ 1990; Michaux‚ 2002). This paper aims to define and critically evaluate the concept of a learning organisation by drawing on the writings of core authors to both support and demonstrate criticisms of the ‘learning organisation’ concept. The Learning Organisation Organisational learning is a continual process whereby an organisation adapts to its environment

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