"3 in relation to your current organisation or one that you are familiar with outline the part that customer service plays in this organisation and its industry as a whole" Essays and Research Papers

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    phrase ‘Leaders are born and not made’. This statement solely looks at an individual’s ability to lead. But is this the case with every leader that we see around? The simplest meaning of leadership can be explained as the relationship through which one person can influence people around him to do the work in time efficiently as stated by Mullins (1996‚ p.246). Good leadership quality includes task carrying out capabilities‚ motivation‚ and good interpersonal relation with his subordinates‚ good communication

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    schools In the United Kingdom there are many different types of schools and other education settings for children age 0-19 years. This can be organized into four main phases of education. Nursery School for children aged 3 and 4‚ they had their own head teacher and staff. Some are state founded‚ others run privately way (though children might be eligible for free part-time place). Nursery Classes are attached to primary schools. They may have separate building and playground away from the main school

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    society or in an organisation. Culture at the level of an organisation is referred to as organisational culture‚ and culture at the level of a society is referred to as national culture. Organisational culture refers to an organisation’s own values‚ beliefs and learned ways of doing business. This is reflected in its structure and in the people who work in the organisation. The culture of an organisation is derived from its aims and purpose‚ its past‚ its present and its current ways of managing

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    Service Industry

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    The service industry forms a backbone of social and economic development of a region. It has emerged as the largest and fastest-growing sectors in the world economy‚ making higher contributions to the global output and employment. Its growth rate has been higher than that of agriculture and manufacturing sectors. It is a large and most dynamic part of the Indian economy both in terms of employment potential and contribution to national income. It covers a wide range of activities‚ such as trading

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    framework. Goals are set by top level teams of businesses. They are intentions. An objective is a short/mid term target that is more specific and can be measured. They take around 1 – 12 months to complete. Objectives are created by mid and lower level parts of a business‚ they are made to help achieve a goal given to them by the top tier of the company. Objectives are precise. A way of reviewing goals/objectives is the S.M.A.R.T. system; Specific -intentions; Measurable – use performance criteria

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    Unit 302 Schools as organisations Outcome 1 A1.1 Every three and four year old child is entitled Voluntary-aided schools (VA) schools are maintained schools and often‚ but not always‚ have a religious character. These schools are eligible for capital funding by grant from the Department‚ to free early years education. Funding is available for 12.5 hours a week and 38 weeks per year. Free places are available in school nurseries and private day nurseries. A1.2 Community Schools –

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    Evaluate the role of different global organisations in narrowing the development gap (15) The Development Gap refers to the widening difference in levels of development between the world’s richest and poorest countries. This development gap can also occur within countries‚ for example between regions or between urban and rural areas. There is a variety of global organisations to help norrow the development gap‚ TNCs‚ World Trade Organisation‚ World Bank and IMF. I will be evaluating each whether

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    Customer services at Tesco

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    used by Tesco to monitor if good customer service is taking place. If Tesco’s know how good or bad their customer service is then they can make improvements where appropriate. Since they are in such a competitive market they must monitor regularly and act fast on anything which needs improving. Tesco’s is such a big company it will be hard to monitor the customer service in all the stores‚ but an easy and efficient way of doing this is to use mystery shoppers. This is basically when a researcher is

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    ORGANISATION STRUCTURE OF VALERO ENRGY CORPORATION Valero Energy Corporation is a Fortune 500 company based in San Antonio‚ with approximately 22‚000 employees and expected annual revenue of more than $75 billion. The company owns and operates 18 refineries throughout the United States‚ Canada and the Caribbean with a combined throughput capacity of approximately 3.3 million barrels per day‚ making it the largest refiner in North America. Valero is also one of the nation’s largest retail operators

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    Why organisations need to change Change management is relevant as though the research finds that change is taking place at an ever-increasing pace‚ the evidence suggests that most change initiatives fail. For example‚ recent CIPD research suggested that less than 60% of re-organisations met their stated objectives which are usually bottom line improvement. This is consistent with other published research. The impact of failures to introduce effective change can also be high: loss of market

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