Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety
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Shanghai Banking Corporation was founded by Thomas Southerland in 1865 with branches in London Shanghai‚ and San Francisco. By the year 2007 the company had grown to have 9500 offices‚ 200‚000 shareholders‚ 310‚000 employees and over 125 million customers spanning 76 countries. HSBC built their business based on the philosophy of managing for value from 1998 through 2003 with the objective of providing a satisfactory return on shareholder capital. One of the primary ways HSBC attempted to accomplish
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Skills to Pay the Bills Teamwork Teamwork is an essential part of workplace success. Like a basketball team working together to set up the perfect shot‚ every team member has a specific role to play in accomplishing tasks on the job. Although it may seem as if one player scored the basket‚ that basket was made possible by many people’s planning‚ coordination‚ and cooperation to get that player the ball. Employers look for people who not only know how to work well with others‚ but who understand
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Discuss two or more media texts you would describe as post modern and discuss why you would give them this label Moonrise Kingdom‚ Anderson (2012) is a film which explores a narrative through a combination of high art and kitsch. Anderson tells the story of a scout who flees his camp in order to pursue a love interest with a consistent use of many aesthetic post-modern features‚ such as nostalgia‚ parody‚ eclecticism‚ pastiche and hyperconsciousness in order to give further depth to the initial
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Should you listen to the Customer? 1. Why doesn’t Henry want to listen to the customers? Does he have a point? Are there some businesses where you should not listen to the customer? What about his Smurf comment Henry does have a point indeed. The Company has a long history of success‚ a constant growth despite the difficult economic times and 90.000 people that signed the fan site. Delacroix is a dance company that brings to its customers creative‚ innovative artistic programs
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Matthew DelSanto 3/16/11 Analyzing a Text Amateurs or Exploited Athletes? In the article titled “College players deserve pay for play‚” Rod Gilmore makes his case clear; it’s time for a change in college football. Since college sports originated‚ the athletes have been considered amateurs that receive benefits through scholarships. Recently‚ college football has become a multi billion dollar industry‚ and controversy about whether or not players should get paid has risen from it. Through factually
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mouth referrals are gold. And‚ when you focus on building your business’s people-to-people connection‚ you create that "WOW" factor that gets your customer’s talking. Customers want to feel special and important‚ because they don’t often get to feel that way in other areas of the life. This is key to remember because customers rarely purchase products or services solely based on the products intended result. Deep down‚ they are also asking themselves‚ "What will this do for me‚
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Summer 2009 The Journal of Psychological Science Adam D. Galinsky‚ William W. Maddux‚ Debra Gilin‚ and Judith B. White Why It Pays to Get Inside the Head of Your Opponent The Differential Effects of Perspective Taking and Empathy in Negotiations July 16‚ 2007 Revision Accepted November 27‚ 2007 Volume 19 Number 4 Pages 378 -384 The article “Why It Pays to Get Inside the Head of Your Opponent” looks at the effects of two social competencies in negotiations. Perspective taking
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Aloft London Excel Starwood Hotels and Resorts worldwide is one of the leading hotel and leisure companies in the world with approximately 1000 properties in more than 95 countries and 145000 employees at its owned and managed properties. The brand landed in Europe with the Aloft Brussels Schuman in 2010 and is the fasted brand launched ever. Aloft is part of Starwood Hotels and Resorts and has been opened on 3rd of October 2011. The hotel has 252 guestrooms including 12 suites‚ 181 King Aloft
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ache to have answered more than any other‚ is simply; why? Why did their friend‚ child‚ parent‚ or sibling take their own life? There can be several reasons. People do not know what happens behind closed doors. Their perception of another person’s life is only superficial. The way in which a person makes decisions can be among the main factors that determine whether that person is protected from or vulnerable to suicide. The novel Thirteen Reasons Why by Jay Asher is about reasons that led to Hannah
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