Customer Service in Robi EXECUTIVE SUMMARY: This report is prepared on the basis of my three-month practical experience at RobiAxiata Limited. This internship program helped me to learn about the practical scenario of a Telecommunication Company. RobiAxiata Limited is a dynamic and leading countrywide GSM communication solution provider. It is a joint venture company between Axiata Group Berhad‚ Malaysia and NTT DOCOMO INC‚ Japan. RobiAxiata Limited‚ formerly known as Telecom
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THE THREE ELEMENTS OF A PERSUASIVE ARGUMENT: ETHOS‚ LOGOS‚ AND PATHOS Aristotle (384-322 b.c.e.) studied with the great philosopher Plato and tutored young Alexander the Great. He wrote more than 400 books‚ including the Rhetoric‚ which is used to this day as a foundational work in the study of argumentation. Aristotle said that rhetoric (argumentation) involves using all the available means of persuasion and he defined the means of persuasion as ethos (personal credibility)
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Quality Customer Service Marketing Loyalty Program Assessment Details: The marketing department has sent out emails publishing the loyalty program for the Hotel Futura chain. The response has been excellent and you as the Marketing Manager want to define more closely the new customer expectations. You will design a strategy for this and your team must address the following: * A tool that will gain detailed information on the needs‚ expectations and satisfaction levels of customers *
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Chapter 3: Developing Service Concepts: Core and Supplementary Element | Overview of Chapter 3 * Planning and Creating Services * The Flower of Service * Planning and Branding Service Products * Development of New Services | I. Planning and Creating Services * A service product comprises all elements of service performance‚ both tangible and intangible‚ that create value for customers * The service concept is represented by: * A ________________ * Accompanied by ________________
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Importance of customer/client care It shows a great deal of professionalism when a company takes good care of its customers‚ both internally and externally. Professional employees will most likely deal with clients in a professional manner‚ with the right communication‚ with respect and a genuine attitude. A good customer service will help the company: To keep loyal clients – develop trust To gain new clients To develop a good referral To develop within its employees a sense of proudness and
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Introduction The South African transport industry is one that is changing. In terms of Customer service there are certain companies that are excelling and are able to provide service that gains them a greater measure of customer satisfaction. Good customer service is an integral part of any business or organization. The process of managing stock‚ warehouse inventory‚ and freight transportation is at the heart of logistics. Logistics is the management and coordination of moving inventory from its
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3 ELEMENTS OF PROPOSITION 1. Subject 2. Predicate 3. Copula Quality and quantity Quality refers to whether the proposition affirms or denies the inclusion of a subject within the class of the predicate. The two possible qualities are called affirmative and negative.[3] For instance‚ the A-proposition ("All S are P") is affirmative since it states that the subject is contained within the predicate. On the other hand‚ the O-proposition ("Some S are not P") is negative since it excludes the subject
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like to convey to their visitors as it exists in families‚ friends and lovers. Our team has visited many restaurants and saw the potential of food and beverages industry. This has inspired us to come up with a new and fresh idea to segment the customers in our restaurants It will be located in Vivo City. Vivo City attracts many families‚ couple and friends. Hence‚ there is a high human traffic in Vivo City as there are many shoppers. Moreover‚ visitors whom returned from Sentosa will visit Vivo
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BSBCUS501C Manage quality customer service Presented to: Darren Creed Assessment 3 Name: Jacinta Butterworth Date: 20 March 2015 Procedure: 1. Develop a set of Key Performance Indicators for your Innovative Widgets customer service representatives. KPIs should address all the areas of customer and business requirements identified 2. Develop a plan or procedure for monitoring team members’ performance again KPIs 3. Develop a questionnaire to collect customer feedback related to KPIs and/or designed
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What type of vocal music is this? Student Response Value Correct Answer Feedback 1. Gregorian chant 2. motet 3. recitative 100% 4. madrigal 5. organum Score: 1.92/1.92 2. What is the texture of this music? Student Response Value Correct Answer Feedback 1. homophonic 100% 2. polyphonic 3. monophonic Score: 1.92/1.92 3. Which example is a recitative? Student Response Value Correct Answer Feedback 1. the second example 2. the first example 100%
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