Customer Service Assignment Nicole Bates FETAC LEVEL 5 Customer Service Collection of Work Consumer Legislation Assignment (20%) Brief: 1. Identify the key elements of consumer legislation associated with your industry. 2. Identify the functions of associated regulatory organisations. 3. Explain the applicable standard/rating systems. I declare that this work is my own. Signed ______________________________________ PPSN:_______________________________________
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Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course title and the Unit and
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Unit 3 – Introduction to Marketing P1 – Task 1 What is marketing? Marketing is the function that connects businesses to their target audiences’ needs. It is how a business presents and distributes their product to their audience. For example‚ a business can market their product by advertising it to the public. This can be seen in many forms of media; such as: on television‚ via web‚ posters or on billboards. Marketing is the management procedure in which the product or service is moves
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DBQ 3: Causes of the American Revolution When the colonization of the New World began‚ people were proud of their mother country‚ proud to be from Britain and loyal to their king. But‚ the reason behind their leaving was always freedom‚ freedom from taxes‚ from government‚ and from persecution. When these freedoms began to be taken away again‚ these colonists‚ soon to be known as Americans‚ were not going to lose them without a fight. Though the reasons behind the abrupt transition of England
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become the one-stop shop for all our daily needs. We can order through the app and get everything delivered to our doorstep‚ quickly. It offers a wide assortment of groceries‚ fruits and vegetables‚ cosmetics‚ electronics‚ bakery items‚ flowers and much more. My current team is ‘Consumer’ . It is associated with providing resources for all consumer (Customer) based requirements. My project is required by for automated integration of freebies in the customer cart based on a Rule engine. A rule engine
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In Margaret Atwood’s poem You Begin‚ we are given the sense that she is trying to explain something to us. She describes to us seemingly random objects and how they are perceived as if trying to get across an important point. This is accomplished with a lot of repetition‚ within her poem she repetitively uses the phrase “this is” and then later “this is your hand.” By doing this it leaves the impression that she wanted us to look closely at the words she was saying and determine the significance
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the business world would be what I have learned from the units dealing with: Diversity‚ Customer Behavior‚ Customer Loyalty‚ and Exceptional Service: I have learned that customer comments‚ good or bad should always be taken into consideration‚ addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success of a company relies on the customer.
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Customer satisfaction with online banking services 1 Customer satisfaction with online banking services M.Tayyeb Masood Waqar Ahmed Author‚ Faculty of Management Sciences Muhammad Ali Jinnah University‚ Pakistan Abstract The study seeks to discover‚ what will be the main factors in customer satisfaction of electronic banking services in Pakistan? This paper inspects and study the most important factors in e-banking services in the Pakistan and customer„s evaluation of the electronic
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NVQ in Business Administration Level 2; Unit 3: Work in a business environment Learning outcomes: 1.1 – 5.2 Unit 3: 1.1: Describe what is meant by diversity and why it should be valued. What is meant by diversity is that even if someone may be of the same species there will always be differences in their appearance‚ their personality‚ their beliefs and many other differences. The reason as to why it needs to be valued is because without any form of diversity then everything would
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market‚ customers are playing the leading role and customer satisfaction is one of the important factors affect the development of the companies. Knowing what customers think‚ feel‚ demand and choice preference is crucial for marketers because satisfying customers can means that a company not only gaining a customer but also survival in intense competition. Therefore‚ delighting customers can gain benefit from three aspects: keeping loyal for exist customers‚ attracting potential customers and getting
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