Indian Institute of Management Kozhikode Course Outline Course Title : Service Operations Management (SOM) Course Code : SM05-06 Credits : 2 Term : Quarter-II (25 March- 30 June 2013) Year : 2013-14 Faculty : Prof. S. Venkataramanaiah __________________________________________________________________________ Introduction & Objective(s): Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute nearly 75% of
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Case Studies of Management Indiana Wesleyan University Steven Thompson Ron Edens approach to managing his employees at Electronic Banking Systems Inc. is by rendering them almost inhuman. Edens believes that to maximize production control is the definitive need. Each of his employees performs a strict regiment and is constantly monitored to maintain the discipline he desires. While he is not incorrect that setting specific standards have rewarded him with current satisfactory production
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factors integrated in the firm’s culture in order to achieve our mission. Therefore‚ AMON Inc. believes that the firm’s core capabilities must be fully recognized by the whole firm while sharing and reinforcing all members in the cross-functional team about AMON’s vision. Furthermore‚ it is important to reinforce our capacity to rapidly learn and to decrease mistakes. Likewise‚ there must be a top management support that overviews the product quality over short periods of time. We believe in the
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1. Why is it important for Arnold Palmer to get a patient’s assessment of health care quality? Does the patient have the expertise to judge the health care he/she receives? Arnold Palmer Hospital primarily focuses on providing quality health care to their patients; seeking feedback from patients helps the hospital in knowing customer’s expectations which is important in improving their services. If customer expectations are not met‚ the hospital should be thinking about the ways to improve their
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ASSIGNMENT #2 SELECT ONE INOVATIVE PRODUCT FOR YOUR COMPANY WHICH YOU ARE GOING TO INTRODUCE IN THE MARKET.ON THE POIN OF VIEW FIND OUT OUR MISSION AND VISION OF MY COMPANY. AND SHOW YOUR MARKETING STRATEGY AND USE FOUR P’S ON YOUR STRATEGYS. ANSWER ZAFIRAH Company Mission: Our philosophy and core values are centered on our desire to provide the safest and most reliable products and services to our customers‚ employees‚ medical professionals‚ and stockholders. Our consistent market growth and
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Dell‚ Inc. Case Study First: Problem Diagnosis: Over the years‚ Dell has devised very successful strategies to increase customer loyalty and reduce costs. However with the passage of time‚ the company has failed to have a proactive approach to capitalize the opportunities provided by the environment and sustained its competitive advantage. 1. Use of the direct selling approach: This approach has been the main competitive advantage of Dell over the years‚ which enabled the company to create strong
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Case study 1 Taracare‚ Inc Summary The case is about a conversation between Jorge Gonzales‚ the CEO from Taracare Inc.‚ and his manufacturing manager Alfredo Diaz. Alfredo was hired because Taracare was having difficulties in meeting the deliveries and in quality. After some time and only making little progress‚ Alfred scheduled a meeting with Jorge to discuss the problems. The main points Alfredo concerns was: Problems with Purchasing materials Delivery promises from the sales that can´t
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Backward Integration □ Horizontal Integration □ Retrenchment X Diversification (Related/Unrelated) □ Competitive (Cost/Differentiation) Apple current strategic position is a differentiation strategy. Implications for functional areas: Management: Marketing: Distinctive and different marketing campaigns have been a strategy of Apple for years to reach customers and teach them about their products. Production: The bundled packages of solely Apple developed hardware and software
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Fitbit Inc. was founded by James Park and Eric Friedman in 2007. The duo‚ realized that sensors and wireless technology had advanced to a point where they could bring remarkable experiences to fitness and health. This realization led to the conception of a wearable device with activity trackers and wireless-enabled technology that can measure various data and track activities related to health and fitness such as heart rate‚ quality of sleep‚ steps walked‚ steps climbed etc. Fitbit Inc. is devoted
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Report on Operation Management: A Case Study of Walmart Introduction Walmart is a giant American retail store that is also considered to be the largest in the world. The store operates numerous international subsidiaries outside the USA‚ with some of the subsidiaries operating under different brand names (Finne & Sivonen 2009 p. 89). Walmart’s operations have been divided into departments‚ a total of thirty-five in number‚ each of which deals with goods and products that are closely related
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