BA 9203 TOTAL QUALITY MANAGEMENT Anna University Question bank‚ question paper pervious year question paper for Unit 1 unit 2 unit3 unit 4 unit 5‚important 2 marks and 16 marks questions M.B.A. DEGREE EXAMINATION‚ JANUARY 2010 First Semester BA 9203 — TOTAL QUALITY MANAGEMENT (Regulations 2009) Time: Three hours Maximum: 100 Marks Answer ALL Questions PART A — (10 × 2 = 20 Marks) 1. What is Appraisal Costs
Premium Process management Management Taguchi methods
decisions are made and the health care leaders are educated on the data reports. After all‚ one essential determinant of a health care organization’s performance is its managerial competence (Stowe‚ Haefner‚ & Behling‚ 2010). Furthermore‚ the use of six sigma in health care organizations can improve the quality of care while
Premium Health care Health care provider Medicine
Week 6 Case Study: A Perky Way to Productivity 1. It is important for employees to receive benefits that meet their needs. When employee needs are met they are happy‚ turnover rates may decrease‚ and employees complain less. Employees are more likely to do a better job because they feel appreciated and needed at work which boosts the workplace morale. HRM goals will be met in that employees will be doing a great job‚ which allows them maintain the effectiveness of the company. HRM’s goal is
Premium Management Strategic management Process management
They claim six sigma is not a revolutionary way of quality thinking but rather more on evolutionary thinking on quality development. Discuss why six sigma is evolutionary and not revolutionary. I believed that six sigma is a product of evolutions to many quality standards we have from 1798 of Eli Whitney’s mass production and interchangeable parts to the present. What made six sigma different from other model is that it combined the elements of
Premium Electronic commerce Marketing Online shopping
Desperately Seeking Synergy and Competing on Capabilities Reaction paper I.) I didn’t think that synergy was that much big of a deal until I read this article. I am one of those who assume that synergy exists‚ can be achieved‚ and will be beneficial‚ I didn’t really think about the downsides of synergy. When I read the article‚ it seems that it would be better if executives give more attention and evaluation to find real synergy opportunities. It’s good that the writer included in his article
Premium Management Process management Competition
By: 11 & 23 Discussion Topics • Biography and related works; • 4 Absolutes of Quality Management • 14 Points for Management • Quality Principles & Applications Philip B. “Phil” Crosby • Born: June 18‚ 1926 at Wheeling West Virginia • Died: August 18‚ 2001 (age 75) at Asheville‚ North Carolina • Cause of Death: Respiratory failure • Education: Undergraduate degree at Ohio College of Podiatric Medicine‚ honorary law degrees from Wheeling College and Rollins College‚ and an honorary
Premium Quality assurance Management Quality management system
Strategic Quality Management Strategic Quality Management (SQM) is the process of establishing long-range quality goals and defining the approach to meeting those goals (Juran and Gryan‚ 1993: page 38). In order for an organization to succeed against its’ competitors‚ they will need to apply SQM. This will help them to implement continuous improvement within the company. “SQM also requires values and principles‚ system thinking‚ positive leadership‚ internal and external customer satisfaction‚
Premium Manufacturing Six Sigma Management
An Analysis of the Operations Management of a Small and Medium Sized Enterprise (SME) - A Case Study of a Manufacturing Company in Singapore by Azrina Binte Abdul Azim 2006 A Dissertation presented in part consideration for the degree of Master of Business Administration ABSTRACT In today competitive business environment‚ there are many manufacturing philosophies and best practices that organizations can make the most of‚ as a platform to achieve its overall business goals
Premium Lean manufacturing Strategic management Management
Information Systems Strategy Triangle – For Zara: IT for Fast Fashion Step 1: Create lists of case details that fit each side of the triangle. Step 2: Then look at each item and think about how that item affects the other sides of the triangle. Step 3: Take a look at the industry. Make a list of triangle attributes you find. Compare the industry items with the case company items. Step 1: Create lists of case details that fit each side of the triangle. Step 2: Then look at each item and think
Premium Management Decision making Strategic management
Advantages of Lean Manufacturing 1. Reduce in Waste Lean manufacturing refers to the techniques‚ processes and strategies taken by organizations all over the world in order to reduce unproductive and useless tasks‚ functions and behaviors in work environment. It helps to reduce operational costs and aims to boost‚ reinstate and raise the competitiveness of an organization. There are seven types of waste within the work environment which lean manufacturing strives to reduce‚ if not remove totally
Premium Six Sigma Manufacturing Lean manufacturing