describes that the customer is an integral part of production in a service company and there are four elements that must be combined in order to fully succeed in customer service. Learning from the customers is one of the most important parts to succeeding and combining these elements in order to ensure this success. The problem the article addresses is how to combine these four elements in order to gain the most success out of a service business. The four elements are the offering‚ funding mechanism
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Model of Service Quality 2 2-2 Variations of the Gaps Model Five Service Quality Gaps Variations of the Gaps Model Six Service Quality Gaps Variations of the Gaps Model 13 Service Quality Gaps (Gaps Model gone wild) Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality The Customer Gap (Sometimes referred to as Gap 5) 2 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Service Design and
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Communication and Professional Relationships with Children‚ Young People and Adults TDA 3.1 1.1 Effective communication is vital when dealing with children and young people‚ in particular within the working environment‚ as it helps establish and maintain clear boundaries for the adolescents who are being dealt with. For example; if a young person is corrected on a behaviour that is negative‚ such as swearing‚ they need to see that staff follow the same rule‚ and that staff lead by example. Otherwise
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Understand How to Support Positive Outcomes for Children and Young People-Task A My report on how social‚ economic and cultural environments can affect children/young people’s lives and outcomes. Each factor can affect a child/young person’s life; some factors can be linked together‚ which means the child/young person could have a social and economic environment to deal with. Social factors and the impacts they could have that could affect a child/young person’s life and outcomes:- Poor housing:
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|Title |Introduction to equality and inclusion in health‚ social care | | |or children’s and young people’s settings | |Unit ref |SHC 23 | |Level |TWO
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communication or positive communication‚ is ensuring a person/people feel comfortable in your presence/enviroment‚ it is a good beginning in forming any type of relationship‚ whether it be with children/young people/adults. The way we conduct ourselves can be by ensuring we act as a role model and our own communication uses good inter-personal skills. Communicating should be in a manner that is clear‚ concise and appropriate to the age group‚ need and/or ability of the person/s. This will include using
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into what a conversation is and why it’s important. Chatbots use Conversational User Interfaces (CUI) rather than Graphical User Interfaces (GUI). A GUI is a program that appears on screen and has graphical elements and pictures for mouse or touch interaction. CUI is text that a user types into a messaging app. Many of the chatbots available today are primarily text‚ but a chatbot can also use voice to interact with users. A chatbot can have some GUI elements‚ but a chatbot is still characterized primarity
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USER INTERFACE DESIGN COMP 1650 Understanding of UID standards and principles and designing A CROWDSOURCING MEDICAL APPLICATION NOVEMBER 12‚ 2014 SAIDEEP RAJ CHHETRI Student No: 0008114285 Programme: BSc (Hons) Computing Centre: East London College University of Greenwich Contents 1. Introduction ........................................................................................................................................ 4 2. Literature Review .....................................
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Outcome 1 Explain the purpose and principles of effective communication and relationships in a diverse school Why do we communicate? How do we communicate? Two simple questions but many different answers of how and why we communicate with others and the effect it has when communicating with people. Depending on the age of who we are trying to communicate with whether a child or an adult‚ someone whose English is a second language‚ or someone who has a disability the way in which we communicate
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Explain why effective communication is important in developing positive relationships with children‚ young people and adults: To communicate effectively we must most importantly be able to listen attentively‚ not listening to one another causes a breakdown in communication which in turn can cause a breakdown in relationships. Children: In order to learn effectively children need to feel secure‚ relaxed and confident‚ being in the presence of someone that they feel they have a good relationship
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