questions described on p.469. 1- Based strictly on the information in this case‚ how many possibilities do you see to segment the telecommunications market? In this case customers have already passed the post-purchase stage as they found their solution to their needs at the Bell Telecommunication Company. They have evaluated the experience attributes and faced some issues; therefore they have contacted a costumer service representative to report their complaints. Place & Time: the four costumers complaints
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develop a services marketing strategy? The marketing mix is a business tool used in marketing products. The marketing mix is often crucial when determining a product or brand’s unique selling point‚ meaning that the unique quality that differentiates a product from its competitors‚ and is often synonymous with the 4 Ps: price‚ product‚ promotion‚ and place. However‚ in recent times‚ the 4Ps have been expanded to the 7 Ps with the addition of process‚ physical evidence and people. Marketing
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Day 19 (Nov 28‚ 2012) Improving Service Quality and Productivity Integrating Service Quality and Productivity Strategies “Not everything that counts can be counted‚ and not everything that can be counted‚ counts”- Albert Einstein “Our mission remains inviolable. Offer the customer the best service we can provide‚ cut our costs to the bones; and generate a surplus to continue the unending process of renewal.” – Joseph Pillay‚ Former Chairman‚ Singapore Airlines During the 1980s and early
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Unit title: Safeguarding the welfare of children and young people Unit number: TDA 2.2 1.1 The UN Convention of the rights of the child 1989 and was ratified by the UK in 1991. The articles which are especially important for schools are Article 2 – Children have the right to protection from any form of discrimination Article3 – the best interest of the child are primary consideration Article 12 – Children are entitled to express their views‚ which should be given consideration in keeping with
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In 1980 Children Disaster Services was having meetings children to set up children care centers and also shelters and disaster centers across the nation for children. Some have been specially trained to respond to traumatized children. Even volunteers was provide which they provide a safe and calm environment. This is basically is set up for children‚ floods‚ hurricanes‚ wildfires really natural or human caused disaster. It has been volunteers all across the county that participate (Peek‚ Sutton
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| | Meeting Times |6:00 – 10:00 p.m. | |Workshop Dates |2/11‚ 2/25‚3/4‚ and 3/11‚3/18 | |Location |Yuma Campus | Course Description Students will demonstrate a basic understanding of human development across the lifespan and of systems for meeting fundamental human needs. The course provides perspectives on individual roles in families‚ groups‚ and interpersonal relationships in communities
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Unit 10 caring for children and young people assignment 2 of 2‚ report There are 3 types of maltreatment: abuse‚ neglect‚ bullying and harassment. Abuse can be physical‚ emotional (intellectual) and sexual. Signs of physical abuse are: * Unexplained injuries that sound untrue or doesn’t fit in with the injury * Injuries on a non-mobile baby or head injuries on a child who is less than one year old * Nervous behaviour‚ jumpy‚ watchful and cautious‚ scared of psychical contact – shrinking
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Involving the service user in shaping services continues to be an important activity within government policy. Drawing from the K303 materials critically discuss the issues‚ challenges and benefits in involving the service user to shape and develop services. Introduction Health and social care services strive to maintain‚ increase people’s wellbeing and provide the best care practice to individuals and the community. However‚ discrepancies arise because generalisations about what people need and how
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I have great deal experience with working with young people‚ especially those who have SEN and/or come from challenging or deprived backgrounds. My main role is as a Keyworker supporting young people progress into employment using the Talent Match Programme. As part of this project I work with a range of 18 – 24 year olds with significant barriers that prevent them from gaining employment. I have a key role in recruiting the correct candidates for Talent Match and use a variety of contact sources
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Citizenship Assignment 4 How do The public services ensure they have a diverse workforce? The public services ensure they have a diverse workforce in many ways‚ The main way they maintain a diverse workforce is by offering a place in the work place to all people no matter what your skin colour or you cultural background‚ another is they will accept anyone no matter what their religion. The public services also put out schemes‚ like they will put out polls about having a diverse workforce‚ they
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