are they’re not happy. The first step to problem solving is to acknowledge the fact that – at least in the customers’ eyes—a problem exists. So start by having employees tell them‚ personally and sincerely‚ "I’m sorry." 2) Listen and empathize This is not the time to instruct customers in the finer points of what they should have done to avoid the problem in the first place. Customers resent being lectured to. What they mostly want customers service reps people to do is just listen. Listening
Premium Problem solving Need to know Customer
Comments on Trend Analysis As indicated earlier‚ the full year audited results for the period ended 31st March‚ 2009 were for a 15 months period. Hence‚ these are not comparable with the full year audited results for the year ended 31st March‚ 2010. However‚ on a memorandum basis‚ for comparative purposes‚ the audited results for year ended 31st March‚ 2010 along with the un-audited results for the 12 months period ended 31st March‚ 2009 are given below: * Net Sales for
Premium Generally Accepted Accounting Principles 2009 1916
Chernobyl Disaster Chernobyl nuclear plant is one of the biggest disasters in history! It happened on April 26‚ 1986. It was a nuclear radiation disaster. About 4‚000 people died. All the survivors suffered from the radiation side affects for the rest of there lives. This also ruined the environment! The nuclear plant exploded exactly at 1:23 A.M. The explosion killed two people. Then radiation started pouring out of the reactor. There were 134 emergency workers that got involved trying
Premium Chernobyl disaster Radiation poisoning
A natural disaster is the effect of a natural hazard (e.g.‚ flood‚ tornado‚ hurricane‚ volcanic eruption‚ earthquake‚ heatwave‚ or landslide). It leads to financial‚ environmental or human losses. The resulting loss depends on the vulnerability of the affected population to resist the hazard‚ also called their resilience. if these disasters continues it would be a great danger for the earth.[1] This understanding is concentrated in the formulation: "disasters occur when hazards meet vulnerability
Premium Volcano
ESSAY ON WUTHERING HEIGHTS PLOT & STORY The plot is designed in three parts: Chapters 1-3‚ Introduction; Chapters 4 (Volume 1) to chapter16 (Volume 2)‚ Nelly’s report of the story; last four chapters‚ Hareton and Cathy’s relationship. In general‚ The plot is dense and fast moving. The first three chapters take place in 1801‚ when Mr. Lockwood meet Heathcliff (his landlord) in Wuthering Heights. There‚ he also meets Hareton Earnshaw‚ Cathy Linton‚ Joseph and Zillah. The strange
Free Wuthering Heights Catherine Earnshaw Isabella Linton
natural disasters on account of its unique geo-climatic conditions. Floods‚ droughts‚ cyclones‚ earthquakes and landslides have been a recurrent phenomenon. About 60% of the landmass is prone to earthquakes of various intensities; over 40 million hectares is prone to floods; about 8% of the total area is prone to cyclones and 68% of the area is susceptible to drought. In the decade 1990-2000‚ an average of about 4344 people lost their lives and about 30 million people were affected by disasters every
Premium Emergency management Business continuity planning
Bangladeshi disaster: What price those £10 chinos now? Head Line: Primark‚ Bonmarché and Western consumers must take a share of the responsibility for the deaths in the Bangladeshi clothing factory. By: David Blair Published By: The Telegraph Date: 25 Apr 2013 Summary: This article is about the distressing incident which took place in Bangladesh where 228 people died in the fall down of eight storey’s Rana Plaza. Rana Plaza had shops‚ offices and factories crowded with many people
Premium Bangladesh Factory Islamabad
primary care sector (Mental Health Drug and Alcohol Principal Committee‚ 2013). One particular mental health service is recovery-focused care - governments in many developed countries have suggested that mental health service systems should concentrate on the concept of recovery-focused practice (Cavanaugh‚ 2014). This essay will provide an overview and the rationale of the recovery-focused care approach for schizophrenia (a form of psychosis which needs more research and treatment (Torgalsbøen & Rund
Premium Schizophrenia Psychosis Mental disorder
Nuclear Disasters and Accidents Introduction: One of the scariest things about nuclear power is when something goes wrong and an accident occurs. Radiation is released into the environment and people get hurt. Two of the most famous nuclear accidents occurred at the Three Mile Island reactor 2 in the United States and the Chernobyl reactor 4 in the former Soviet Union. In this text we will discuss these two disasters‚ along with correcting a few common misconceptions about nuclear accidents. The
Premium Chernobyl disaster Nuclear fission Nuclear power
INTERNAL COMBUSTION ENGINE:- This type of engine is again classified into two types. i. Rotary ii. Reciprocating The reciprocating engine is a highly complex engine and has hundreds of component which have to perform their function satisfactory to produce output power. There are two types of engine; spark ignition and compression ignition engine. The diesel engine works on diesel oil‚ a non-volatile fuel. The self-ignition temperature is comparatively low. In this case fuel is injected directly
Premium Internal combustion engine Heat Diesel engine