increase in number‚ buy more‚ and buy more frequently.Customer satisfaction is not an objective statistics but more of a feeling or attitude. If customers are happy with a product or a service they have purchased they will pay their bills promptly‚ which greatly improves cash flow-the lifeblood of any organization.Many companies approach customer satisfaction in a narrow way by confining quality considerations to the product alone whereas‚ service connected with the product is frequently over looked
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**** attended English classes in Iran for one year before coming to England. She describes the classes as large‚ with 30 or more students‚ and that the focus was on grammar rules‚ reading and writing. Dolati and Seliman (2011)1 have highlighted that this focus accounts for a general weakness of spoken English amongst Iranians. **** feels that the focus on reading and writing was necessary due to the difficulty of changing from Arabic to Latin script and also changing the direction of the text to left
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ERP Implementation at FoxMeyer Drugs By Name………… Presented to ....................... Course………………. Institution…………… February 19‚ 2011 Summary of the Nature of Implementation This paper investigates the implementation of ERP project at FoxMeyer Drugs in 1993. The paper will identify lessons learnt from the failure of the project implementation. However a critical analysis of what went right and wrong will be carried out. According to a case study by Scott‚ (n.d)‚ FoxMeyer was worth over
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stages? How should a company decide on implementing in stages or going big-bang? Tektronix implemented the ERP in many waves. Each wave delivered a specific functionality for a particular division or geographic region. The concept of waves was important: * implementing in waves allowed to obtain regular feedback * flexibility in scheduling – e.g development at MBD took much longer than anticipated – but due to the wave concept there were no major delays in the whole project *
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Marriot International Inc. – CRM Implementation Introduction Marriot International Inc. is one of the leading companies in the hospitality sector. It has around 3‚900 properties and 18 brands such as The Ritz Carlton‚ JW Marriot Hotels‚ Bulgari Hotels and resorts and few others around the world. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for more than 80 years‚ the company is headquartered in Bethesda‚ Maryland‚ USA‚ and reported revenues of nearly $13 billion
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relationship between the money supply‚ interest rates‚ and the rate of inflation is engaged in B. macroeconomic research 4) After several years of slow economic growth‚ world demand for petroleum began to rise rapidly in the 1990s. Much of the increase in demand was met by additional supplies from sources outside the Organization of Petroleum Exporting Countries (OPEC). OPEC‚ during this time‚ was unable to restrain output among members in its effort to lift oil prices. What best describes these events
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EDU 454: PRIMARY SCHOOL CURRICULUM AND INSTRUCTION Unit 5 - Teaching across the Curriculum in Primary School Learning Outcomes At the end of this unit‚ students should be able to: 1. Discuss the three elements integrated in KSSR 2. Elaborate the purpose of integrating creativity‚ entrepreneurship‚ and ICT in KSSR [pic] Teaching across the curriculum is becoming‚ and increasingly a popular approach in teaching and learning. The emphasis is it involves several
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Pirate or Puritan: Which one are you? Part I: Answer the following questions on Bradford. (These are the same questions from the Observe page.) 1. In complete sentence format‚ list three specific details you learned about William Bradford from this reading.I learned from this reading that Braford used Plain Style in his writing‚ he was a English Seperatist learder of settlers at Plymouth colony in Massachusetts‚ and he served as govenor. 2. In two sentences‚ explain why you think Bradford is
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is ‘a market where a small number of firms act independently but are aware of each others actions’ (Oligopoly‚ Online). In perfect competition no single firm can affect price or quantity this is due to intense competition and the relative small size of the firms‚ on the other hand there is a monopoly market where there is little or no rivalry and firms have control over the market. Oligopoly is a state in-between perfect competition and monopoly where the firm can change its price or quantity but
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| THE KAIZEN IMPLEMENTATION IN ETHIOPIAINTRODUCTIONAs the World Bank currently stated‚ Ethiopia has enjoyed a high Gross Domestic Product (GDP) growth rate of more than 10 percent on average in recent years. Although‚ Ethiopia is this economic growth‚ its industrial development is still at a nascent stage and has a very narrow base. If we look at each sector growth‚ there has only been around a 10 percent share of GDP in the secondary industry; particularly the ratio of manufacturing to over all
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