1. Suppose you are working as an operator in a call centre in India and receiving calls from Americans and Londoners. How would you handle such calls? Ans: As an operator first thing which I would try and ask politely would be that what is the route cause of the problem of the customer and would try and give time for explaining or removing out the frustration after which the customer would then have patience in listening to what we would try and explain. As an operator I would rectify the problem
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1. If you were applying for a job leading counseling groups‚ how would you answer these questions during the interview? “What theoretical orientation would guide you in designing and leading a group?” “How would you set up a group?” “How would you view your role as a group facilitator?” I believe that when it comes to designing and leading a group‚ one should have a clear understanding of several theoretical orientations‚ and then choose different concepts that could benefit the group work process
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HR Customers – Meeting Their Needs 2.2 Methods of Communication – Advantages & Disadvantages 2.3 Effective Delivery of Service 2.4 CPD & Self Assessment 3.1 Development Plan 3.2 Development Record Bibliography Introduction The assignment will discuss what relevant skills I need to acquire in the Learning and Development specialist area‚ through the 4 main bands and 8 behaviours I need to abide by in order to create
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Date “How Much Land Does a Man Need?” by Leo Tolstoy Literary Analysis: Irony A parable often contains irony‚ because the lesson of the story may be obvious to readers but not to the main character—at least until it’s too late. Irony refers to literary techniques used by a writer to portray differences between appearance and reality‚ expectation and result‚ or meaning and intention. In dramatic irony‚ there is a contradiction between what a character thinks and what the reader knows to be true
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Individuals with special needs are people with physical needs. They cannot take care of themselves without help from carers. They have special adapted chairs‚ beds‚ hoist and other specialized technological aids to help them to live a full life within the environment. They rely on carers and families for their daily needs. The process of matching a support worker to the specific needs and preferences of a service user becomes even more important where a service user has specific needs arising from dementia
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Australia and focuses on; quality Australian made surfboards‚ good vibes and a love of surfing the open waves. 1.0 Introduction This brief has been prepared following the publication of a recent article by Ben Grubb‚ reiterating to management how adding an offline component could benefit Bombora. The article suggests the isolation caused by employees working online from home‚ can limit opportunities for; creativity‚ teamwork
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How would we utilize science in regular life? Essentially all that we do in our every day lives comprises of science basic it. From utilizing a basic adding machine‚ to shutting of the entryway and in addition utilizing greater clothes washers‚ the whole world is made of science and its various developments have just made it less demanding for us to spend our lives more serenely than any other time in recent memory. Without science and its innovations‚ the general public will doubtlessly achieve
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Reece and Walker state‚ "The desks need to have a flexible format so that they can easily be moved from the more formal situations" (Reece and Walker‚ 1997‚ pg40). The environments within which I teach (computer classrooms) have very little scope for change. Each student sits at a fixed desk‚ upon which there is a computer work -station (monitor‚ keyboard and computer). The logistics of computer classrooms mean students are isolated from each other and face away from the whiteboard. Most computer
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How Much Land Does A man Need? The main character of "How Much Land Does A man Need?” is a clear example of an insatiable desire for possessions and wealth which at the end destroys the person. Pahom was living a life "free from anxiety" as his wife said and "without time to let any nonsense settle in his head" according to Pahom’s words. As the story develops it reveals Pahom’s real problem was inside him because he was never content or please with the land and the possessions he had. At
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Consider the negative impacts of your personality type. Is your daily life affected by the beliefs and behaviors of the personality type identified? Are others around you affected? When something is going not as planned I need more time for adjustments and it is generally harder accept that something has been done not in a way I would like it to be. In additional‚ at work often the speed is more important than quality – that is why in the past I had changed more than twenty jobs before settled down
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