Afro Eurasian Studies‚ Vol. 2‚ Issues 1&2‚ Spring & Fall 2013‚ 56-71 Measuring the Perceived Service Quality and Customer Satisfaction in Islamic Bank Windows in Libya Based on Structural Equation Modelling (SEM) Ali Joma Khafafa* Zurina Shafii** Abstract The growth of the banking sector is vital for a country’s economic development as it provides most of the financing sources for businesses. Customer satisfaction is one of the most important factors in determining the feasibility of a banking operation
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RELATIONSHIP BETWEEN QUALITY OF SERVICE AND STUDENTS’ SATISFACTION AT UNIVERSITY CAFETERIA 1. BACKGROUND OF THE STUDY The college student market is currently influencing the expansion of university food services. Due to the dining unit options as well as increasing off campus competitors‚ college students are not tolerating poor quality of food served by university dining services. The college student market is currently influencing the development of institutional food service. To satisfy the
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to socialize with your peers‚ eating a delicious meal or a simple snack time for your own enjoyment. Either way‚ Jelo’s Place is the best place to spend your leisure time. Our group went to Jelo’s Place to conduct an observation regarding their services. We even made our orders there to testify on how their workers interact and serve the customers. We sat and ate for a while and observed the happenings at Jelo’s Place. Jelo’s Place has many offerings to customers. Different kinds of sweets and
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Brand name Weakness Service resource is limited by lower costs Non-central location of secondary airports Brand is vital for market position and developing it is always a challenge Heavy reliance on outsourcing New entrants to provide the price-sensitive services Limited human resources Government interference Regulation on airport Opportunities Long haul flight Differentiation from traditional LCC model by adding customer services or operation as full service airline with low fare
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HEALTH CARE QUALITY PERFORMANCE MEASUREMENT Consumer and Provider Views on Key Dimensions of Quality Hospital Care: A Review of the Literature Rhode Island Department of Health Health Care Quality Steering Committee QUALITY PERFORMANCE MEASUREMENT AND REPORTING PROGRAM REVIEW OF LITERATURE TABLE OF CONTENTS Executive Summary Introduction Lessons in Quality Assessment from Other Industries The TQM/CQI Movement Why Is Quality Important? Quality Compared to Satisfaction Measurement of Quality
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The impact of service quality and marketing on financial performance in the hospital industry: an empirical examination P.s Raju‚ S.c.Lonial The hospital industry has become quite competitive in recent times.In an effort to cut costs hospitals are taking serious measures to improve their performance in relation to their competitor’s .Two of the most important steps that hospitals have undertaken are (1) efforts to improve the quality of their services‚ and (2) efforts to market themselves more effectively
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Quality Management in Service Industries Part 1. Introduction In present time‚ there is a worldwide trend that service industry occupies a dominant position in the economy in the majority of developed countries and areas. Without a doubt‚ major changes in government policy and business transactions have a significant influence on the flourish of services industry. However‚ nowadays the increased value of services also brings big pressure on marketers to implement different strategies
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Impact of Service Quality on Customer Satisfaction of Mobile Users – A Case Study of Airtel ISSN 2319-9725 Dr. Rajesh K. Yadav Associate Professor & H.O.D. Department of Management RKDF College of Engineering‚ Bhopal‚ India Mr. Nishant Dabhade Assistant Professor‚ Department of Management RKDF College of Engineering‚ Bhopal‚ India Abstract: Qualitative services deregulation or free competition and new technology have increased competition and widened the range of network services available throughout
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The difference between working for Air Asia and Malaysian Airlines ( MAS ) Are you looking for a job in airline company‚ but do not know which one to choose? Your query will surely be answered as we move along in this composition. Working in the airline industry is a truly wonderful choice as it’s exciting‚ fun-filled yet lucrative. In fact‚ they are merely two prestigious airlines in Malaysia‚ namely Air Asia and Malaysian Airlines ( MAS ). So which one will be a better choice to work for
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A Framework for Managing the Quality of Health Services in N e w S o u t h Wa l e s “Improving safety and quality of care should be a central concern for all those in the healthcare system: policy makers‚ managers and health practitioners alike.” Taskforce on quality in Australian Healthcare June 1996 QUALITY AND BUDGET equal partners in health Quality Framework for NSW Health Steering Committee January 1999 NSWHEALTH 1 foreword With the increasing recognition
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