|service marketing | |EXPECTATION AND PERCEPTION OF SERVICES IN JET AIRWAYS | |BASED ON STUDY CONDUCTED THROUGH SERVQUAL | |
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MGT489 Industry Analysis of US airlines Industry Structure US airlines have been improved substantially over past few years | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | 2013(Q1) | On-time arrival rate (% of domestic flights within 00:15) | 73.4 | 76 | 79.5 | 79.8 | 79.6 | 81.9 | 80.01 | Involuntary denied boardings (per 10000 passengers) | 1.12 | 1.10 | 1.19 | 1.09 | 0.82 | 0.99 | 1.06 | Mishandled bags (per 1000 passengers) | 7.05 | 5.26 | 3.91 | 3.57 | 3.39 | 3.09 | 3.15 | Flight
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financial crisis and other factors‚ especially the oil price‚ that is the most major factor of the airline cost‚ and still increasing‚ made the airline industry’s production decline shaply. The main source of profit for the airline industry are passenger and cargo revenue primarily‚ in addition‚ the fuel surcharges and exchange gains constitute the major part of its profits. According to these factors‚ airline companies will make a expection development whether they can benefit or loss‚ and they will
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Introduction: Tiger Airways is a low cost airline started its operations in Australia in November 2007 with its head office at Melbourne Tullamarine Airport. Tiger Airways offers cheap domestic flights to 12 destinations within Australia and expanding its operations by increasing its workforce‚ investment and started international flights. Tiger Airways ticket cost overs the seat booking and 15kg of check-in luggage and offers upgrades on luggage that is paid on top of ticket price. No food or
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Industry Analysis Barriers to Entry. Processes involved in the manufacture of soft drinks are standard in the industry; thus‚ knowledge needed to begin production is not complex and can easily be acquired. In addition‚ inputs used in the manufacture are commodity items (e.g. sugar‚ syrup‚ and fruit juices). Though the latter factors increase the susceptibility of companies to face new entrants‚ still‚ threats of entry by potential competitors are at a low degree. This is due to the fact that capital
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Porter’s 5 Forces Before the idea of Ryanair or indeed any low cost carrier was even devised the European airways industry was‚ as already illustrated‚ highly regulated. Therefore post 1992 and deregulation‚ great changes came about. By identifying with Porter’s “five forces‚” one is able to ascertain what this meant for Ryanair within the European air transport market. These five factors are threat of entry‚ competitive rivalry‚ bargaining power of suppliers‚ bargaining power of buyers and the
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The airline industry is a large and growing industry. Air travel plays a very important role in economic growth and world trade. It is expanding for either of the following reasons that is for business purpose or leisure travel. It helps in increasing the international investment as well as tourism. The airlines have made it more comfortable to travel from one place to another‚ and now are offering reasonable rates. Affordable rates encourage people to travel further to new places. As a result‚ people
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The Bottled Water Industry Threat of entry of new competitors is low. Firstly‚ the competitors that currently exist are large‚ dominating companies who already own a huge market share of the industry. New entrants attempting to enter the market will have compete with established brands such as Coca-Cola‚ PepsiCo‚ and Nestle. These brands have decades of experience in the food & beverage industry‚ have developed brand recognition & loyalty and have achieved low-cost production and distribution
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Porter’s five forces framework 1. The threat of new entrants. In terms of economies of scale‚ Southwest fleet grew to 537 Boeing 737 aircraft providing service to 64 cities in 32 states throughout the United States‚ with 397 city pairs being served nonstop‚ by the end of 2008‚ thus has reached sufficient economies of scale. And Southwest Airline gains its cost advantage through the implementation of “low-cost strategy”. It not only flew planes point-to-point—short-haul flights bypassing the
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GROWTH OF AIRLINE INDUSTRY IN INDIA In December 1912‚ the Indian State Air Services in collaboration with UK based Imperial Airways introduced the London -Karachi - Delhi flight‚ the first International flight to and from India. In 1915 Tata Sons Ltd. started regular air mail services between Karachi and Madras and on January 24‚ 1920 Royal Airforce started regular airmail services between Karachi and Bombay. Construction of Civil Airports in India started in 1924 (Calcutta‚ Bombay and Allahbad)
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