Section 1 (Strategy)-Page 37‚38‚39 QUSETION 1 Average monthly productivity (units/hour) for the month of: |MONTHS |PRODUCTIVITY | |January |2300 / (325*3) = 2.36 | |February |1800/ (200*5) = 1.80 | |March |2800/ (400*4) = 1.75 | |April |3000/ (320*4) = 2.34 | Average Monthly Productivity= (2.36+1.80+1.75+2.34)/4 = 2.06 QUESTION 2 Productivity = sales revenue/labor
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Quality – term used by customers to describe their general satisfaction with a product/service Quality dimensions: 1. Customer satisfaction 2. Employee involvement 3. Continuous improvement in performance Customer Satisfaction 1. Conformance to Specifications – process performance standards; relates to consistent quality‚ on-time delivery‚ or delivery speed 2. Value – how well a service or product serves its intended purpose at price customers are willing to pay‚ relies on customer’s expectations
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in Spain with the headquarters in La Coru;a. During 2007 it opened 560 stores across the group. Zara is committed to satisfy the desires of its customers by continuously innovating the business operations to improve the experience. The ability to offer new clothes styles faster than its competitors is KEY to Zara’s market position. It offers the latest fashion in medium quality at affordable prices. It has been very successful in doing so with short cycle time‚ small batches per product‚ extensive
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OPERATIONS AND LOGISTICS MANAGEMENT Submit: 18/08/2008 TABLE OF CONTENTS Introduction…………………………………………………………………………… 03 Executive Summary…………………………………………………………………… 04 Operations strategy……………………………………………………………………. 05 Operations competitive dimensions…………………………………………………… 06 Capacity……………………………………………………………………………….. 07 Location……………………………………………………………………………….. 08 Total Quality Management……………………………………………………………. 09 Flexibility……………………………………………………………………………… 11 Conclusion……………………………………………………………………………
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KEY PERFORMANCE INDICATORS (KPIs) SAMPLES The following sample KPIs are indicative only as a starting point or guideline to assist you to develop your own KPIs. Samples 1 and 2 are for individuals - 3‚ 4 and 5 are for systems and departments. SAMPLE 1 Name/Team: Jean Torrins – Finance Manager Nature of KPI: Recovery of outstanding debtors Definition: The improved collection time of monies owed by debtors Performance Targets: Collect 75% within 45 days and 100% within 60
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4th : 23-12-2012 _ Learner Signature Assignment – I 1. Discuss the role of operations manager in an organization. Operations management: Operations Management is an area of management concerned with overseeing‚ designing‚ controlling the process of production and redesigning business operations in the production of goods and/or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed‚ and effective in terms
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Objectives of Financial Management The objectives provide a framework for optimum financial decision making. The term objective is used in the sense of a goal or decision criterion for the three decisions involved in FM. It implies that what is relevant is not the overall objective of a business but an operationally useful criterion by which to judge a specific set of mutually interrelated business decisions namely investment‚ financing and dividend policy. The two main objectives of FM are:
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OPERATIONS MANAGEMENT ASSIGINMENT 1 OF 2: CONCEPT DESIGN SERVICES. TASK ONE: CDS Company values that operations management is vital to the organisation as it outlines their aims and objectives of manufacturing and assembling products in order to efficiently fulfil customer requirements. In order to discuss the extent of how existing operational competencies within CDS contributed to adopting to a new business strategy there is an outline of ‘the four V’s’ analysis with a conclusion of using
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Homework Assignment #3 : Quantitative Problem Set 2 Group 6 Q 7.3(Car Rental Company) m= 50 | (hour) | a | 2.4 | CVa | 1.000 | p | 72.0 | CVp | 0.333 | a. The average number of SUVs parked = 50cars × (1 – 60%) = 20cars * Utilization = p / ( a × m) = 72.0 / (2.4 × 50) = 60% b. 1) Analysis of process : a. Calculate Utilization b. Calculate Revenue 2) The daily revenue of this company increase from 2‚400 to 2‚640. (Revenue increases about 240)
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Experiential Training Report Koketso Mamahlo Mothiba 200910752 Department of Quality and Management University of Johannesburg PNP31-1 “ Today South Africa is the largest Coca-Cola market in Africa and consistently ranks among the best performing countries in the world of Coca-Cola. This impressive position is made possible by the hard work and commitment of four bottlers‚ our canning operation and our employees‚ whose main vision is to benefit and refresh the people of South Africa. “ Coca-Cola
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