Measuring & Managing Customer Satisfaction “The Long Case” Discussion Questions 1. Describe Enterprise’s basic operating model at the branch level. What competitive advantages does it provide? What might be the disadvantages of the model? Size: Enterprise branches are designed to operate like small‚ local businesses Structure: scientific management every lines employees focus on their own task Meet performance targets Ensure quality of products & services. Updated structure:
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Overall Situation Analysis – Current Marketing Situation The domestic telecommunication industry offers a broad range of services through four primary product segments: radio‚ television‚ voice communications‚ and broadband services‚ the two largest being voice communications and broadband services (Industry). These services are offered to businesses and personal consumers‚ and are the industry’s primary user segments. Companies in the telecommunication industry are the primary means by which communication
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............................................................................. 2 Introduction.................................................................................................................................................. 3 SWOT Analysis........................................................................................................................................... 4 Strengths ..............................................................................................
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The Coffee Industry Analysis The gourmet coffee industry has continued to grow for the Great Cups of Coffee company since it began in the year 1997. It seems that gourmet coffee has become in great demand for the American workforce and for people who love it. Coffee shops can serve as place to relax‚ read‚ socialize‚ work and study. Some coffee shops even provide wireless hot spots. The current trend seems to be spending five dollars on a cup of gourmet coffee. Some coffeehouse competitors of
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Week 5 “Case Analysis: Video Game Console Industry in 2012” Grantham University BA490 Business Policy and Strategy Case Analysis: Video Game Console Industry in 2012 Page 1 Executive Summary The video game console industry is a very competitive segment. This segment requires a keen eye on product development as well as strategic product marketing and a rather large logistics arm to ensure rapid distribution to targeted areas. Video game industry in the US‚ which
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[pic] Cambridge International College 422 Little Collins St‚ Melbourne‚ Australia Telephone: +61 3 9663 4933/Fax +61 3 9663 4922 Diploma of Marketing (BSB51207) COVER SHEET & FEED BACK FORM |Student ID |Name |mobile | | | | | | |
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• The Porter Generic Strategy framework enables an organisation to check the logic of its current competitive strategy and if necessary- the organisation can look for a new strategy • COMPETITIVE ADVANTAGE- the ability for a company to add more value for its customers than its rivals (therefore hold a position of relative advantage)….. The key drivers of competitive advantage are cost leadership and differentiation product • COMPETITIVE STRATEGY- the means by which an organisation seeks to achieve
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Citigroup ’s Industry Analysis 1. High Rivalry among Banking Companies The competition in banking industry is very high. There are many banks around the world. Although Citibank is the second largest financial services firm‚ the slow growth rate still affects it. Moreover‚ banking industry hardly has differentiation strategy. Whenever one bank comes out with our new product or service‚ it can not stand for long period as other banks will follow its products and services. In addition‚ customers
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1. Discuss Porter’s Five Forces of industry competition‚ with relation to the entry of Southwest Airline in the airline market. The Porter’s Five Forces are as followed: Rivalry: The rivalry factors that could influence Southwest include high fixed costs‚ excess capacity‚ low differentiation‚ and price war. Fixed costs in the industry mean the costs of planes‚ fuel‚ pilots‚ flight attendants‚ and additional staff for luggage and customer service. All of these factors need to meet governmental
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Porter’s Five Force Model Analysis For Indian Cigarette Industry 1. Threats of New Entrants=LOW •New Product differentiation Very Tough – already cigarettes at different price points‚ flavors‚ brand images • Access to distribution channel is tough – big & established players are present (e.g. ITC) • Capital requirement is very high for a pan India launching; • Local launch can not catch up scale – Can’t use Economies of scale • Government policy – high tax‚ no TV/Radio Ads
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