● First of all I would apologise for the poor customer service that the guest has been provided with. On the spot I would try to find a different room for the guests which would suit their needs and also deal with the booking for cloud 23. ● Like usually I would apologise to the couple for the poor customer service that they have received. I would try to explain why the hotel was poor and why there was building work going on at the hotel. After explaining why they’ve received such a service‚
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SHC34-3.1 Describe how to respond to Complaints In all settings you work in‚ there will come a time when a situation may arise and as a practitioner‚ you will have to respond to a complaint‚ either made by a parent‚ carer or a colleague and the complaint made can be about you‚ something you have done or a colleague you work with. As a practitioner‚ it is very important that one knows how to professionally respond and react to complaints made in the work setting and one of the first things to do
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1. Understand the current legislative framework and organisational health‚ safety and risk management policies‚ procedures and practices that are relevant to health‚ and social care or children and young people’s settings 1.1 Explain the legislative framework for health‚ safety and risk management in the work setting The basis of British health and safety law is the Health and Safety at Work Act 1974. The Act sets out the general duties which employers have towards employees and members
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LHS4 Develop health and safety and risk management policies procedures and practices in health and social care or children and young people’s settings Health and safety Legislation is designed to make sure that work places are as safe as they can be so that no one is put in unnecessary risk of harm. As a manager I have a responsibility to ensure that: The work place is safe Procedures in place are safe to follow Ensure that all employees understands the obligations they have to protect themselves
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1) Concerns Today • Advertisment and its impact Advertising or advertizing is a form of communication for marketing and used to encourage‚ persuade‚ or manipulate an audience (viewers‚ readers or listeners; sometimes a specific group) to continue or take some new action. Most commonly‚ the desired result is to drive consumer behavior with respect to a commercial offering‚ although political and ideological advertising is also common. In Latin‚ ad vertere means "to turn the mind toward." The
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FORMAL LETTER-COMPLAINT Rajvind Gill‚ 10‚ Jalan Jujur‚ Taman Jayadiri‚ 68000 Ampang‚ Selangor The Director‚ Ampang Jaya Municipal Council‚ Bangunan Mentari‚ Ampang Jaya‚ 68000 SELANGOR. 15 SEPTEMBER 2009 Dear Sir‚ Poor Maintenance of Taman Jayadiri I am writing this letter on behalf of the residents of Taman Jayadiri to complain about the dismal conditions we have been putting up with for the past three months. 2. One of the main grouses of the residents concerns uncollected rubbish
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Complaint letter Example--- complaint for the poor cleats 65 Market Street Val Haven‚ CT 95135 June 30‚ 2004 Customer Service Cool Sports‚ LLC 8423 Green Terrace Road Asterville‚ WA 65435 Dear Sir or Madam: I have recently ordered a new pair of soccer cleats (item #6542951) from your website on June 21. I received the order on June 26. Unfortunately‚ when I opened it‚ I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in front of the part where the left
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My Goals and Concerns My goals for this class is that I want to understand more about how people feel about ethics and if they want to change them. If they want to change them‚ then why do they want to change them‚ and what would they change them to. My only fears are that maybe the instructor does not put enough information out about the assignments on what should be done. That even after I contact the instructor and ask questions that I believe will help clarify the assignment‚ I still will not
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The Power of a Complaint Letter Every business hungers to be successful. Businesses want to put their best foot forward‚ and their best product to the consumer. However‚ on occasion‚ people become upset or disappointed when the product or service does not reach expectation. In this case‚ businesses often receive the dreaded complaint letter from customers. The purpose of a complaint letter is to bring a grievance to the attention of an owner or manager of the business‚ so action can be taken as
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Student Name: Adolfo Acevedo Mendez Student Number: 21928769 PENN FOSTER MEDICAL CENTER Emergency Department Note SUMMERS‚ JENNIFER July 01‚ 2014 CHIEF COMPLAINT Congestion and poor feeding HISTORY OF PRESENT ILLNESS This is a 3-month-old little girl who comes in with her mother. Her mom says that she works overnight and the baby stays with the grandmother. Last night‚ apparently‚ the baby starting around 9 o’clock was not interested in feeding. Seems very congested‚ had a cough‚ and overnight
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