MY COURSE DESIGN: A. CHICA COURSE SYLLABUS COURSE TITLE : Finishing Course for Call Center Agents NOMINAL DURATION : 100 hours QUALIFICATION LEVEL : NC II A. Course Description This course is designed to develop knowledge‚ skills‚ and attitudes of a Contact Center Representative in accordance with industry standards. It covers core competencies such as: Communicating Effectively in a Contact Center‚ and being able to Render Quality Customer Service to Contact Center
Premium Communication Call centre Customer service
5.3 Time Management – Work File LA’KALVEYA COWART OCT.16‚2012 Read the course resources in order to complete the following tasks. Read the following quotations. In your own words‚ explain what each quotation means. (10 points each) 1. "The amount of time available to you never changes." YOU ALWAYS HAVE THE SAME AMOUNT OF TIME ITS WHAT YOU DECIDE TO DO WITH IT THAT CHANGES. 2. "Learning to manage time is an investment in the future." LEARNING HOW TO MANAGE YOUR TIME NOW WILL
Premium Management Time management Procrastination
DIVISION SECOND SEMESTER 2012-2013 Course Handout (Part-II) Date: 12/12/2012 In addition to part-I (General Handout for all courses appended to the time table) this portion gives further specific details regarding the course. Course No. Course Title Instructor-in-charge : BHC-C132 : Appreciation of Indian Music : Mr. Yamla 1. Scope and Objective of the Course: This course intends to inform the debates‚ issues and development of Indian music over the last century. The course will be mostly theoretical
Premium Carnatic music Music
In early 1998‚ William and Victor Fung had to review their business‚ the Li & Fung Group‚ to plan for the next three years. Examine strategic and organizational issues including company culture‚ international expansion‚ and venture capital projects. Discussion Questions: 1. How is Li & Fung able to maintain margins three times those of the rest of the industry? What are its specific strengths and how does it differ from more traditional competitors? 2. What attributes of Chinese
Premium Xbox 360 Microsoft Joint venture
Course Hero is a self-described social learning network for students to access study resources and study groups. Its educator portal is a micropublishing platform for educators to distribute their educational resources. Course Hero collects study resources like old exams‚ class notes and study guides from users who upload. Users upload documents in order to receive membership and access the other documents that are uploaded on the website.[1] Some liken the resource sharing to a high-tech twist on
Premium Education University Fraternities and sororities
Course Syllabus College of Information Systems & Technology ENG/221 Version 5 Technical Writing Fundamentals Copyright © 2011‚ 2010‚ 2009‚ 2008 by University of Phoenix. All rights reserved. Course Description This course covers the fundamentals and best practices of using written communication in business and in the information technologies. Topics include strategies‚ techniques‚ and nuances for producing e-mails‚ memos‚ reports‚ proposals‚ project specifications‚ and user manuals‚ as well
Premium Communication Writing
Software Course Registration System Supplementary Specification Version 2003 Mastering OOAD with UML Course Registration System Supplementary Specification 03CourseRegSupplSpec.doc Issue: 2003 Issue Date: 2/4/03 Revision History Date 9/5/2000 10/2/2000 01/14/2003 Issue V2000 V2000 V2003 Description Generation for beta Final release Final Release Author Shawn Siemers Shawn Siemers Alex Kutsick Confidential Rational Software‚ 2003 Page 2 Mastering OOAD with UML Course Registration
Premium Unified Modeling Language Use case Requirements analysis
After reading the article Arranging a Marriage in India my first thoughts were why would any man or woman want to marry someone they are unfamiliar with‚ no nothing about them. I had the same mind as Serena Nanda who is the woman who got to experience it all while her trip to India. Of course my opinions had changed after reading the article‚ although I never had a problem with arranged marriages because I had been aware that some cultures do that as a lifestyle‚ but the idea of it kind of sounding
Premium Marriage Family
FAR EASTERN UNIVERSITY MY CURRICULUM INSTITUTE OF TOURISM AND HOTEL MANAGEMENT Student Number: Student Name: Course Name: FIRST SEMESTER Subject Code Subject Description C1A1Y COMPUTER CONCEPTS/COMPUTERS & SOCIETY (LEC/LAB) COM ARTS I COMMUNICATION ARTS I FIL 1A KOMUNIKASYON SA AKADEMIKONG FILIPINO NSTP 1 NATIONAL SERVICE TRAINING PROGRAM 1 NSTP 2 NATIONAL SERVICE TRAINING PROGRAM 2 PE 1 FOUNDATION OF PHYSICAL EDUCATION PRNSHS PRINCIPLES OF SAFETY‚ HYGIENE AND SANITATION PRNTSM I PRINCIPLES
Premium Psychology Total quality management Human resource management
BA in English Language and Literature School of Foreign Languages and Cultures Southwest University of Science and Technology Selective Reading of British and American Newspapers (2012) Aims of This Course This course has been a traditional course in the curriculum for English majors in China. One of the underpinning ideas for its enduring presence in the curriculum is the belief that putting learners into touch with “original” news texts found in Western newspapers would (A) enrich language
Premium Critical thinking Writing