Unit 2: Communication in Care Settings A02 Section A Communication Skills While on work experience at a Care Home‚ I saw how the Care workers used the following communication skills: Use of Open and Closed Questions‚ Positioning‚ Pace of Voice and Eye Contact. From the use of the communication skills I also saw how it made the service users feel. Use of Open and Closed Questions The Care workers at the Care Home used a variety of open and closed questions daily
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From: Tanjila Namaji To: Mr. Ladi & Ben Course: BTEC National Diploma in Business Investigating Business Resources Unit - 2 ID Number: 25068636 Level 3 Year 1 Task-1 P1‚ P2 & P3 To: Mr. Ben Johnson (Managing Director) From: Tanjila Namaji (BTEC Business Student) Subject: How Burma Castro can manage its Human Resources effectively. Date: 27th April 2010 (P1) Introduction “Burma Castro has been in business for five years in southern Asia. The company’s initial
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Unit 3 Supporting children E1 - current laws that influence working practices in a setting for children are -United Nations Convention on the Rights of the Child 1989/1991 ‚ Children Act 1989 ‚ Children Act 2004 ‚ Equality Act 2006 ‚ speacial educational needs and disability act 2001. E2 - Uncrc legislation influence working practices in the setting by giving children their own special rights and allows childrens views to be heard.it defends the familys role in childrens lives ‚ respects children
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Safeguarding and protecting of vulnerable adults – Unit 514 1.1 Safeguarding means to ‘safeguard’ an individual‚ to promote and prompt the safety of a vulnerable child or adult. Ensuring you have appropriate measures in place to maximise the safeguarding of others. Safeguarding is everyone’s responsibility that comes into contact with a vulnerable person and it is their responsibility to raise an alert immediately should anything be ‘out of the ordinary’ Protection is a central part of
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Unit 306 1‚ Some of the legislation and codes of practice in place to ensure people’s rights‚ equality and diversity‚ confidentiality and sharing of information when assessing individuals needs and preferences are: Race Relation Act 1976 – Makes it unlawful to discriminate on the grounds of race‚ colour‚ national or ethnic origin. Disabled Persons Act 1944 and 1958 – an employer who employs more than 20 staff has a duty to employ a quota of registered disabled workers. Disabled Persons Act 1986 The
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Unit 23 – Aspects of the legal system and law-making process Hierarchy of English courts * Criminal and Civil law hierarchy * Types of cases There are two types of cases that are dealt with in court which are criminal and civil. Criminal cases are cases that involve an individual breaking a law of the land and result with a jail sentence or community service. For example murder‚ rape and ABH. Civil cases are cases that involve disputes between people and usually end with a settlement
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Unit 4- keeping children safe E1) * Health and safety at work Act 1974- The Health and Safety at Work etc. Act 1974‚ also referred to as HSWA‚ HSW Act or HASAWA‚ is the primary piece of legislation covering occupational health and safety in Great Britain. The Health and Safety Executive with local authorities (and other enforcing authorities) is responsible for enforcing the Act and a number of other Acts and Statutory Instruments relevant to the working environment. The health and safety
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Unit CU678- Work in a Business Environment 1 - Understand how to respect other people at work 1.1 - Describe what is meant by diversity and why should it be valued. Diversity can be differences in race‚ gender‚ heritage‚ cognitive style‚ ethnic group‚ age‚ personality‚ physical appearance and mental capabilities. Diversity means that people are valued for their differences. Diversity not only involves how people perceive themselves‚ but how they perceive others. Those perceptions affect their
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UNIT 60 1.1 DESCRIBE THE BENEFITS TO INDIVIDUALS OF ENGAGING IN LEARNING OR DEVELOPMENT ACTIVITIES. The benefits will be as follows: - Apart from the benefits of being able to do something or knowing about something‚ learning or development activities can have many benefits for the person including physical‚ intellectual‚ emotional and social benefits‚ otherwise known as PIES. Physical Benefits: - Physical inactivity is a major risk for developing coronary artery disease. It also contributes
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Unit 12 - Chapters 30 and 31 Study Guide Chapter 30 1. List the topics of conversation that took place at the Potsdam Conference. The conference which U.S. President Harry Truman insisted that Stalin immediately allow free elections in the eastern European states under Red Army occupation. 2. What was the goal of the Truman Doctrine? The goal of the Truman Doctrine was to contain communism in areas liberated by the Red Army. 3. Describe Ludwig Erhard efforts to foster economic growth. In
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