COMPETITIVIDAD EMPRESARIAL Y DESARROLLO REGIONAL “CLÚSTER DE TERCERIZACIÓN DE PROCESOS \ INTRODUCCIÓN La tercerización de procesos es uno de los ocho sectores definidos por el Ministerio de Comercio‚ Industria y Turismo como de Clase Mundial‚ siendo una fuente para el crecimiento de las exportaciones y la generación de empleo‚ es por esto‚ que quisimos centrar nuestro estudio en la Tercerización de Procesos en Colombia‚ en las tres actividades descritas a continuación: Servicios de contacto
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the employees in the BPO industry are youngsters who lie in the age group of 20-35 years. Many of them used to be in college or graduate pass outs that use to join a BPO for part time earning and to cover their sundry expenses. These people generally are apathetic about the company’s culture and often create nuisances which disrupt the very decorum of the company. Some of the key outcomes of this behaviour are: Misuse of freedom and indiscipline: The trend set by most BPO comprise of a professional
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OVER VIEW OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept
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4 P’s of Redbox: Product Redbox’s products consist of DVD‚ Blu-ray disc and video game rentals. Each of the discs come secured with a barcoded DVD case and are vended from a kiosk. These kiosks are self-serve‚ customer- interactive computer terminals that are available for public use. Each of Redbox’s kiosks can hold up to 200 titles and 630 discs. Redbox is known for their signature color‚ being red‚ displayed on both their kiosks and their product cases. The color red was chosen to stand out
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Nov. 2011 Intellectual Property of the Centre for Outsourcing Research and Education (CORE). May be used with permission of CORE. Agenda – Service Levels for BPO Preliminary Matters Use of Weighting Factors Use of Severity Levels Use of the Balanced Scorecard CORE: Nov. 2011 Service Level Agreements 2 Preliminary Matters for All BPOs Precisely define the services to be provided (the “Services”) Since not practical to measure performance for all Services‚ carefully identify which of the Services
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March 4‚ 2013 Alexis M. Herman‚ C.C.O Chair and Chief Executive Officer Attn: A Herman P.O Box 1734 Atlanta‚ GA 30301 Dear Mr. Cahillane: Views of our consumers are important to our company‚ and I know it is essential to meet their needs. We can achieve incredible outcomes for the new plans to our companies reaching this goal together. I know we can achieve this by changing a problem into an achievable solution; this will be beneficial to the company and fulfill the consumer’s wishes. This
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Synopsis BPO‚ Inc. is a professional service organization that offers clients a range of services from risk management and insurance to management consulting. The company has grown and profited from the developing trend in the 90’s and 2000’s of companies outsourcing business processes‚ such as human resources and claims processing. Presently‚ BPO has launched a six sigma initiative to identify areas for process improvement and financial savings in the Human Resource Outsourcing department. Concurrently
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position in the use of 4 P’s of McCarthy for the 21st Century. This paper will argue in the affirmative based on supported research that adaption or a complete change of the 4 P’s is long overdue as the model has not kept up with the many changes in industry‚ business‚ the of not-for-profit sector‚ emerging markets‚ consumer behaviour‚ and the internet to name a few. For over 40 years business thinking in Western countries was dominated by the Marketing Mix (Borden‚ 1965‚ pp. 2-7) having created the
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4 P’s: Product: Disneyland Hong Kong is the smallest Disney park (1.3 square kilometers). It consist of the Theme park‚ two hotels and retail‚ dining and facilities. Disney Land Hong Kong offers lots of entertainment. It is a real family park‚ entertainment for all ages. In time of seasonality and special events there is additional entertainment‚ like themed parades. The Walt Disney cartoons are recognizable for the children from television. This is what sets Disney apart from its competitors
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BPO Industry in India – A Report Posted on January 10‚ 2013 Written by Webmaster Leave a Comment India is one of the most favored destinations for BPO services because of the quality rendered among other factors. The BPO industry is the fastest growing segment of the ITES sector in the country. There are a few factors like economic advantage‚ economy of scale‚ superior competency which makes the BPO industry more viable when compared to other outsourcing countries. The BPO sector which took root
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