by the particular characteristics of service—intangibility‚ inseparability‚ variability‚ and perish ability. These characteristics also pose more marketing complexities which require different management activities. All services are experiences—some are long in duration and some are short; some are complex and others are simple; some are mundane‚ whereas others are exciting and unique. (Wilson‚ Zeithaml‚ and Bitner‚ 2008) The delivery process of the service has been entitled the Servuction System
Premium Management Customer service Service system
A PROJECT REPORT ON EVALUATION OF BANKING SERVICES OFFERED BY HDFC BANK Submitted To: KURUKSHETRA UNIVERSITY‚ KURUKSHETRA In the partial fulfillment of the requirement of B.Com with Vocational Subject (Banking & Insurance) Session : (2011-12) Submitted To: Submitted By: _____________ Urvashi Tyagi (Lect. of Com. Deptt.) B.Com IIIrd (BBI) (DAV College
Premium Bank
vi Chapter 1 Introduction 1 Chapter 2 Objective 8 Chapter 3 Various product offered by HDFC Bank 9 i. Savings Account 13 ii. Loans 40 iii. Credit Cards
Premium Bank
during the early 1990s. The approach to such reforms in India has been one of gradual and non-disruptive progress through a consultative process. The emphasis has been on deregulation and opening up the banking sector to market forces. The Reserve Bank has been consistently working towards the establishment of an enabling regulatory framework with prompt and effective supervision as well as the development of technological and institutional infrastructure. Persistent efforts have been made towards
Premium Bank Fractional-reserve banking Credit rating
BEHAVIOUR | Bank Customer Service Call Center: Handling Customers | | | Introduction: A customer service officer or personnel often face problems handling difficult or irritated customers. Officers or personnel need to know the correct method of handling these people in the best possible way in order to give customers customer service satisfaction and also to retain customers from going elsewhere for the services they need. An example would be banking services‚ mobile network services‚ etc.
Premium Customer service Decision making Customer
developing service products: CORE and SUPPLEMENTARY ELEMENTS LEARNING OBJECTIVES By the end of this chapter‚ students should be able: LO 1 Define what a service product is. LO 2 Know how to design a service LO 4 Know how service firms use concept. different branding strategies for their product lines. service development‚ ranging from simple style changes to major innovations. needed to achieve success in developing new services. LO 3 Describe the flower of service LO 5 List the
Premium Service system Brand Service
Assignment number 3 Chapter: Service Definition and Channel Strategy Submitted by: Ayesha Arif Shaikh Date: 9th May 2013 Company: Net sol Technologies Service definition Netsol technologies is a service provider company‚ NetSol Technologies‚ Inc. (NASDAQ: NTWK) started its journey as a US based provider with a vision to create superior technology solutions. Relentlessly following their vision they now stand as one of the global leaders in IT Services and Enterprise Solutions. Since its
Premium Credit rating Enterprise content management
The Marketing Mix is a business tool used in marketing and by marketing professionals. The marketing mix is often crucial when determining a product or brand’s offering‚ and is often synonymous with the four P’s: price‚ product‚ promotion‚ and place; in service marketing‚ however‚ the four Ps have been expanded to the Seven P’s (Product‚ Price‚Place ‚Promotion ‚People ‚Process ‚Physical Evidence) to address the different nature of services. The Marketing Mix is a business tool used in marketing and
Premium Banking Cheque Marketing
Services Marketing in the Hospitality Economy: An exploratory study Fotis C. Kitsios Technical University of Crete‚ Dept. of Production Engineering and Management‚ Chania‚ Greece Paper prepared for presentation at the 98 th EAAE Seminar ‘Marketing Dynamics within the Global Trading System: New Perspective s’‚ Chania‚ Crete‚ Greece as in: 29 June – 2 July‚ 2006 Copyright 2006 by [Fotis C. Kitsios]. All rights reserved. Readers may make verbatim copies of this document for non - com mercial
Premium Tourism
[pic][pic]Services Marketing and the Extended Marketing Mix (7P’s) What is services marketing? A service is the action of doing something for someone or something. It is largely intangible (i.e. not material). A product is tangible (i.e. material) since you can touch it and own it. A service tends to be an experience that is consumed at the point where it is purchased‚ and cannot be owned since is quickly perishes. A person could go to a café one day and have excellent service‚ and then return
Premium Marketing