1. Introduction - First of all‚ this report introduces selected financial services organization HSBC background briefly. And talk about element of marketing. After that‚ the main content of this report consists three parts: 1.marketing segmentation. It also introduces HSBC how to separate segment‚ basis of segmentation. 2. Market targeting. After segmentation analysis‚ we can find the target customer accuracy. 3. Market positioning. Following the selection of segment to target‚ financial institutions
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Assignment on Service Marketing “Consumer buying behavior in Services like- Banking‚ Heath‚ Insurance ad Recreation” Submitted to Shahin Ahmed Chowdhury Assistant Professor Department of Marketing University of Dhaka Submitted by Group- “Scintilla” Number Name Roll 1 Md. Jahander Ali 038 2 Kamrul Islam 126 3 Rifat Hasan 128 4 Israt Jahan 142 5 Faiza Noshin Rahman 182 Date of Submission- 24/08/2014 Consumer behaviour is the study of individuals‚ groups‚ or organizations and the processes
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Chapter 1: Intro Goods Service Implications Tangible Intangible • Inventories • Patents • Displayed or communication • Pricing challenges Standardized Heterogeneous • Dependence on employee and customer actions‚ • Uncontrollable factors • Quality matched to promise/promoted Production separate from consumption Simultaneous production and consumption • Customers participate in and affect the transaction • Customers affect each other • Employees affect the service outcome. • Decentralization
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so distinctive about services marketing that it requires a special approach‚ set of concepts‚ and body of knowledge? Services are defined in as “deeds‚ processes and performances”. None of these physical objects are physical objects in which a customer can take ownership of‚ because it is so different from products‚ service marketing requires a special approach‚ set of concepts and body of knowledge. 2. What do you mean by variability of inputs and outputs in services? Give two examples.
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Service Marketing Control Continuous: 20% group assignment week 10 20% individual week 8 20% test: 2 Q° during 2 hours Subject to analyse: Service Organization (can be from food sector (restaurant)‚ hotel‚ education‚ hospital (medical services…) See from both sides: Favourable and Unfavourable (+suggestion to ameliorate an unfavourable point) Marketing Mix Service: 7P’s : Product Intangible product‚ you do not own the product‚ experience of using it. You don’t buy the provider of the service
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Gap Analysis is a conceptual model of services quality which was put forward in 1985 by Parasuraman. They defined service quality as the distance or gap between customer’s expectations from their services and their understandings from the qualities received. Gap analysis model is the cooperation between the organizations activities and the link between these activities and the satisfactory level of the quality offered from the stand point of the customers. In today’s variable and dynamic environment
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What are the different types of services offered by banks? (The Economic Times (India) Via Thomson Dialog NewsEdge)Banks offer the following services to account holders at their specified branches - multi-city / Payable at Par (PAP) cheque facility‚ anywhere banking facility‚ trade services‚ phone banking facility‚ internet banking facility‚ credit card‚ debit/ATM card‚ mobile banking and Real Time Gross Settlement. Foreign banks are expanding the number of products on offer‚ their complexity
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SERVICES MARKETING SERVICE ENCOUNTER REPORT I have evaluated six encounters with a variety of industries; they are all from the service sector. A service sector business is one in which the perceived value of the offering to the buyer is determined more by the service rendered than the product offered. The services I encountered have various levels of intangibility. For example‚ my service encounter at Odeon cinemas included physical aspects such as the theatre‚ popcorn‚ and tickets. However
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Mannan Managing Director Islami Bank Bangladesh Ltd. Islami Bank Tower 40‚ Dilkusha C/A‚ Dhaka – 1000‚ Bangladesh. Telephone : (02) 9569416‚ 9567173‚ 9563040/10 Introduction: It is really a pleasure to be associated with Islami Bank Bangladesh Ltd. To know about your new Mobile Banking service and understanding the problem‚ I am trying to make a project “Islami Bank mCash service” to make the higher service level toward the development of quality of service. Background and Goals: I select
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SERVICE MARKETING IN EDUCATION SECTOR ANALYSIS OF THE 7 P’s INTRODUCTION Services are very different from products. So the marketing concepts need to be revisited while marketing a service. Services can range from financial services provided by the banks‚ technology services provided by the IT Company‚ food and ambiance as a service provided by restaurants or even a blog where an author provides a service (information presentation‚ interesting reading etc) to his audience. Services marketing are
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