Southwest Airlines 2002: An Industry Under Siege Case Study “Discussion Format” MGMT 5113 Team 7 Dag Yemenu Sachin Gupta Michelle May Shaun Evans November 22nd 2003 Problem Overview Southwest Airlines has employed unique operational strategies‚ incorporating industry revolutionizing methodologies‚ while developing and sustaining a strong corporate culture that has allowed Southwest Airlines to be profitable for a phenomenal 30 straight years and capture the Airline Industry
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Executive Summary Southwest Airlines has been a strong growth company over the last 35 years. Using its low-cost‚ passenger friendly‚ point-to-point operational strategy‚ Southwest has been able to sustain considerable growth year after year and remain profitable for 33 straight years. While Southwest has gained market share in recent years‚ legacy carriers have struggled due to depressed market conditions. The entire airline industry has endured expensive labor contracts‚ soaring energy costs and
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MALAYSIA AIRLINE SYSTEM (MAS) Corporate Information Historical evolution Malaysia Airlines had its humble beginning in the golden age of travel. A joint initiative of the Ocean Steamship Company of Liverpool‚ the Straits Steamship of Singapore and Imperial Airways led to a proposal to the government of the Colonial Straits Settlement to run an air service between Penang and Singapore. The result was the incorporation of Malayan Airways Limited (MAL) on 12 October 1937. On 2 April 1947‚ MAL
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Question 1 A patent entitles the inventor of a new product to prevent others from selling‚ manufacturing‚ making‚ marketing or importing the patented product for a limited period of time. This can provide the patent holder with a monopoly position in the market for that product‚ which allows them to charge a higher price and achieve their expected returns (both tangible and intangible). Pharmaceutical companies used this strategy to maintain their market competitiveness and guarantee the returns
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Case Analysis – Tale of Two Airlines in the Network Age By –AKK This case analyses Prof. McPherson’s service experience with respect to two Airline carriers‚ which was not expected in this age of Network and Information Technology and also the service level expectations from the customers. First we analyze the setting/situation‚ issues Prof. McPherson experienced and his assumptions; and then try to address them. The bottom line: addressing such situations would improve efficiency‚ customer loyalty
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Company Perspectives: From a small air service that began with a 5-seater twin engined Airspeed Consul in 1947‚ Malaysia Airlines has grown into an award-winning airline with a fleet of more than 100 aircraft‚ servicing more than 110 destinations across six continents. Today‚ Malaysian Airlines System Berhad is a corporation with a vision of global expansion. The airline’s network will grow extensively in response to consumer demand for worldwide coverage. The airline’s enhanced in-flight services
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Problem: GMG to fold all flights GMG Airlines Ltd will suspend its last remaining flights from March 30 for an indefinite period due to technical problems in aircraft‚ said an official of the private carrier yesterday. The airline had a total of eight aircraft of which six were grounded in 2010 and 2011. At present‚ the carrier operates flights only on Dhaka-Cox’s Bazar and Dhaka-Chittagong-Kolkata routes by two Bombardier Dash 8s‚ which have recently developed engine problems. "Two of our
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THE AIRLINES SECTOR The aviation industry in India has grown by leaps and bounds in recent years in terms of kilometers flown as well as customers serviced. The economy of a country is substantially determined by the quality of air transport. The airlines today have made themselves more popular among its customers by various marketing tactics like: • Reduced costs of air tickets for frequent flyers. • E-ticketing i.e. virtually eliminating the need for agents. Rynair and Easy jet two of UK’s
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Emirates airline Reputation:- Emirates airline has a good reputation among its costumers especially in corporate sector. Emirates frequent flyers (regular) passengers are in hundreds of thousands. Emirates airline has won more than 500 awards in recent years for good services and different categories. Facilitating the customers:- Emirates airline has different frequent flyer programs. Ground services are improving day by day.at Dubai and different international airports lounge facility is
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Commercial Airline Industry Industry Analysis Porter’s Five Force Threat of New Entrants: - Low • Existing loyalty to major brands • Incentives for using a particular buyer (such as frequent shopper programs) • High fixed costs in R & D • Scarcity of resources (technical ) • High costs of switching companies (maintenance cost) • Government restrictions or legislation Power of Suppliers: - Moderate to high • There are very few suppliers
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