Student ID: 0560943 / Service Management: Transforming Service Organisations This is to certify that the work I am submitting is my own. All external references and sources are clearly acknowledged and identified within the contents. I am aware of the University of Warwick regulation concerning plagiarism and collusion. No substantial part(s) of the work submitted here has also been submitted by me in other assessments for accredited courses of study‚ and I acknowledge that if this has been done
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12/17/2010 MSc OR/BAC | Courier Services | Managing Business Operations | SERVICE OPERATIONS MANAGEMENT - group 5 | Contents Service Definition 2 Intangibility 2 Heterogeneity 2 Inseparability 2 Perishability 2 Service Classification 3 The Volume Measure (Silvestro) 3 Other Service Classification Models 4 Service Design 5 What is the philosophy behind the service design? 5 What to deliver to courier service customers? 6 How to deliver? 7 The blueprint diagram 7 Customer actions
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RELEVANCE OF 7ps OF MARKETING IN CSR CSR Corporate Social Responsibility is the continuing commitment by business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as of the local community and society at large 7ps of marketing. NEED Corporate social responsibility (CSR) as a company’s willingness to strike the right balance between profits and environmental protection‚ social progress and the
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***************************************************************** Instructor ’s Grade on Assignment: Instructor ’s Comments: Strategic HR‚ Inc. Strategic HR‚ Inc. is a national consulting firm base din Cincinnati‚ Ohio. Strategic HR‚ Inc. serves a variety of organizations in all types of industries. The organization is known for strategically customizing services to meet each individual ’s needs and work extensively on the client ’s staff and enhancing the HR function as needed ("Strategic HR‚ Inc.‚" 2013). Area of
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CONSULTING ON THE CUSP OF DISRUPTION 1 by: VIPUL TANDON(WMP6126)|RAHUL BHANSALI(WMP08076)| RAHUL UPADHYAY(WMP08078) “The industry that has long helped others sidestep strategic threats is itself being upended” * The article discusses about the potential disruption in consulting domain. * Disruption is a theory which shows‚ “what causes what to happen‚ when and why”. * The Challenge: The forces that disrupted Steel‚ Publishing‚ etc. industries have started reshaping consulting
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THE CONSULTING BIBLE How to conquer any consulting interview from fit questions to case studies Second edition Copyright 2009 Management Consulted. All Rights Reserved. Notice of Rights No part of this book and its contents may be reproduced‚ modified‚ or transmitted in any form or by any means‚ electronic‚ mechanical‚ photocopying‚ or otherwise‚ without the prior written permission of the publisher (“Management Consulted”). Management Consulted www.managementconsulted.com 2 Table of
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overnight rental of a bedroom - 150 000 rooms supplementary services : - deluxe amenities for leisure travellers* - special amenities for business and meeting market* - Food and beverage* - Laundry* - Pool* - Fitness center* - Pets allowed* - High speed internet access* - Wheelchair accessible* - Hair dryer* - Coffee maker in the room* - Cable TV in the room* - Nintendo* - Large work desk* - Newspaper delivery* - Maid service Place and time - 496 hotels in 61 countries - reservation
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Sustainability Consulting – Key Trends 2012 By David Sherry By David Sherry Tables of Contents Sustainability Consultancy Pg 2 The Wave of Green IT Pg 3 Shareholder Activism Pg 4 Supply Chain Transparency Pg 6 Employee Engagement Pg 8 Water risks becoming a new reality Pg 10 What is next? Pg 11 Bibliography Pg 13 Sustainability Consulting “There is sufficiency in the world for man’s need but not for man’s greed” Mohanda K Gandhi M anagement consultants occupy
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Xyberspace Consulting‚ Inc. Laura Barnes finished her chicken fajita and looked out upon Town Lake‚ shimmering under the fierce Texas sun. She had recently relocated to Austin from Silicon Valley to head up the Accounting Department for Xyberspace‚ a rapidly growing technology-consulting firm. Only two weeks on the job‚ she was being asked to resolve a controversy within the company. The controversy centered on the allocation of the costs associated with the company’s Training and Education Service Group
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PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute
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