“At Your Service” PM598 – October 2012 Johnny Sanders You are Chris and Pat Smith‚ entrepreneurs with five years of experience investing in small businesses. Eighteen months ago you decided to invest in a catering venture with two chefs‚ J. P. Martin and L. L. Miller‚ who have culinary science degrees and five years of work experience‚ which includes winning a prestigious prize in a gourmet food competition. Following some extended discussions‚ the four of you decided to set up a business
Premium Renting Leasing Lease
BUTLER SERVICE HISTORY The word "butler" comes from the Old French bouteleur (cup bearer)‚ from bouteille (bottle)‚ and ultimately from Latin. The role of the butler‚ for centuries‚ has been that of the chief steward of a household‚ the attendant entrusted with the care and serving of wine and other bottled beverages which in ancient times might have represented a considerable portion of the household’s assets. In Britain‚ the butler was originally a middle-ranking member of the staff of a grand
Premium Domestic worker
A step-by step guide to starting a Service Station Business V27 June 2010 Introduction Welcome to the Department of Employment‚ Economic Development and Innovation’s Service Station Business Information Package. Starting a business is a complex matter. There are many facets to small business that may not be obvious to you initially. This package has been designed for people who are considering starting or buying a Service Station Business. It has been designed to assist you through the
Premium Business Management
BANKING SERVICES IN INDIA I. HISTORY OF BANKING IN INDIA There are three different phases in the history of banking in India. 1) Pre-Nationalization Era. 2) Nationalization Stage. 3) Post Liberalization Era. 1) Pre-Nationalization Era: In India the business of banking and credit was practices even in very early times. The remittance of money through Hundies‚ an indigenous credit instrument‚ was very popular. The hundies were issued by bankers known as Shroffs‚ Sahukars
Premium Bank
dated 16th March‚ 2012. Dear Sir/Madam‚ Subject: Union Budget 2012: Changes in Service Tax-reg. It is said that in matters relating to taxes‚ questions rarely change‚ but the answers do. Budget 2012 has‚ however‚ changed a number of questions relating to service tax. 2. No more will the most often-asked question “which taxable service is being provided?” be relevant; no more will an exporter be asked whether an input service has been used in export to claim a Cenvat refund; and no more will a host of
Premium Taxation in the United States Tax
Customer Service Research Paper Before I get into further analysis of my own personal experience‚ I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent‚ smaller businesses
Premium Customer service
Nokia 1280 RM-647 Service Manual Level 1&2 SERVICE MANUAL Level 1&2 RM-647 Transceiver characteristics Band: EGSM 900/1800 Display: 1.36” black and white display 96 x 68 pixels resolution Operating System: S30 Connections: Cellular radio: GSM 2.0 mm DC charger connector 3.5mm AV connector Talk time Standby GSM: Up to 12.78 hours GSM: Up to 720 hours Note: Talk times are dependant on network parameter settings. 1 Confidential Copyright
Premium Mobile phone Nokia Copyright
Mitsubishi Electric K Mβ eta All operate through Germany‚ 24-hour service network‚ new elevator sales‚ installation braches and manufacturing facilities in Germany and Broad Mid-Size Players: about 30‚ new equipment sales 100-300 annually‚ regional operation and outsourcing manufacturing Cowboys: 150‚ operated within a single city‚ no manufacturing‚ focusing in purchase‚ assembling and installation and local service. 1 Test Markets & the German Difference The Netherlands: 100 presentations
Premium
CHAPTER 1 Auditing and Assurance Services LEARNING OBJECTIVES | | |Exercises and | | | |Problems | | |Review Checkpoints | | |
Premium Auditing Financial audit Audit
Four Characteristics of Services Russell Wolak‚ Stavros Kalafatis and Patricia Harris* Kingston Business School Kingston Hill Kingston upon Thames Surrey KT2 7LB Phone 0181 547 2000 Fax 0181 547 7026 E-mail p.harris@kingston.ac.uk ABSTRACT This study replicates US-based research by Hartman and Lindgren on the extent to which consumers differentiate between products and services. In addition‚ Hartman and Lindgren investigated the importance of four characteristics of services to consumers; intangibility
Premium Marketing