1. TELECOM INDUSTRY IN INDIA Presented By:Submitted To:Dr. Sandhir Sharma Group 10Chitkara Business School Gagandeep Singh Mohit Sharma Aman Mahajan Karun Sharma Kanika Dhawan Ashima Gupta 2. Well Postal means of communication wasthe only mean communication until theyear 1850. In 1850 experimental electric TELECOM INDUSTRYtelegraph started for first time in Indiabetween Calcutta (Kolkata) and DiamondIN INDIAHarbor (southern suburbs of Kolkata‚ onthe banks of the Hooghly River).In 1851‚ it was
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Characteristic of services Intangibility Unlike products services cannot be counted‚ measured‚ or felt. It is difficult to explain to the customer what a specific feature in the service will give to the customer. As services are intangible‚ the perceptions of customers regarding the service may differ at any given amount in time. Each customer will have a different perception and experience about the same service. But in a hotel the quality of service is not only dependent on the courteousness
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adequate service The level of service quality a customer is willing to accept. aftermarketing Marketing technique that emphasizes marketing after the initial sale has been made. after-sales surveys A type of satisfaction survey that addresses customer satisfaction while the service encounter is still fresh in the customer’s mind. ambient conditions The distinctive atmosphere of the service setting that
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CLEAN-India‚ for a Green India ‘When the last tree is cut and the last fish killed‚ the last river poisoned‚ then you will see that you can’t eat money.’ -John May The CLEAN-India Programme India has a population of over one billion‚ of which almost 300 million live in around 600 towns and cities. Unfortunately‚ as a result of stressed environmental conditions‚ most of these towns and cities are unable to cope with the rapid pace of urbanisation. Water pollution‚ unavailability of drinking water
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Data Services Vodafone’s Data Services are tailored to make you stay competitive even as your needs change. We provide simplified network solutions to improve your productivity and also offer customized solutions that save organizations from having to deal with multiple providers. We offer entry-level products using ADSL technology to high-end solutions delivered through a mix of ATM‚ Frame Relay or IP/VPN over MPLS-established technologies that alleviate pressure on your IT resources and give you
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TELECOM SECTOR IN INDIA August 2012 1. INDUSTRY OVERVIEW 1.1 Introduction The Indian telecommunications industry is one of the fastest growing in the world. Government policies and regulatory framework implemented by Telecom Regulatory Authority of India (TRAI) have provided a conducive environment for service providers. This has made the sector more competitive‚ while enhancing the accessibility of telecommunication services at affordable tariffs to the consumers. In the last two decades
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thorough 7Ps in marketing strategies INTRODUCTION The ability to market a hotel in the appropriate way to the appropriate market is essential to the success of the business. For this to succeed‚ those in key roles need to understand the product that they are selling and the market to which it is being sold. Managers maximize their returns through understanding the market they are operating in and applying those marketing techniques that can best attract guests. Hotels are a service industry
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paradigm is beginning to lose its position. Service marketing is one leading new approach to marketing. Four main characteristics of services defined by Kotler et al. (2009) are intangible‚ perishable‚ variability and inseparability (see Appendix A). Thus‚ Booms and Bitner (1982) turn services marketing into 7Ps by adding people‚ physical evidence and process. According to Vargo and Lusch (2004)‚ a paradigm shift in the marketing discipline that is service-dominant logic(S-D logic) and can be captured
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12/17/2010 MSc OR/BAC | Courier Services | Managing Business Operations | SERVICE OPERATIONS MANAGEMENT - group 5 | Contents Service Definition 2 Intangibility 2 Heterogeneity 2 Inseparability 2 Perishability 2 Service Classification 3 The Volume Measure (Silvestro) 3 Other Service Classification Models 4 Service Design 5 What is the philosophy behind the service design? 5 What to deliver to courier service customers? 6 How to deliver? 7 The blueprint diagram 7 Customer actions
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