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    Chapter 4 Service Marketing

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    developing service products: CORE and SUPPLEMENTARY ELEMENTS LEARNING OBJECTIVES By the end of this chapter‚ students should be able: LO 1 Define what a service product is. LO 2 Know how to design a service LO 4 Know how service firms use concept. different branding strategies for their product lines. service development‚ ranging from simple style changes to major innovations. needed to achieve success in developing new services. LO 3 Describe the flower of service LO 5 List the

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    Assignment ------------------------------------------------- Name: Minh Le Nguyen Binh - Roll Number: minhlnbba00327 ------------------------------------------------- Class: BA0604 ------------------------------------------------- Subject: Service Marketing Management ------------------------------------------------- Lecture: Nguyenltt ------------------------------------------------- ------------------------------------------------- -------------------------------------------------

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    1. Introduction 2. The Marketing Environment examined 3.0 The French Premiere of” Plus ca change‚ plus c’est la meme chose” 4.0 The super galactic cruise “back to the future”: A visit to Cova and Cova and their tribal theories as a new marketing paradigm? 5.0 Brands that have stood the test of time 6.0 Brand Longevity as an equity 7.0 Grand Finale- Evaluation and conclusions on “Can tribal marketing create and sustain brand longevity?”

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    TablesChapter One Introduction 4 1.1 Background of Chinese Internet service industry 5 1.2 Background of Tencent 7 1.3 The current events - Tencent VS 360 Safeguard 9 1.4 Scope‚ sources and methodology 10 Chapter Two: Literature Review 12 2.1 PEST analysis 12 2.2 SWOT 15 2.3 More on the difference and relationship between PEST and SWOT 16 2.4 Marketing Mix (4P) in Internet contexts 17 λ Products or services 19 λ Price 22 λ Place 24 λ Promotion 25 2.5 Porter’s

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    Product and service marketing are highly related. Take the success of a company like Apple‚ for example. The technology giant operates nearly 400 retail stores‚ employs more than 42‚000 people and hosts more than a million visitors each day. In 2012‚ Apple’s retail operations generated nearly $19 billion. Furthermore‚ it’s estimated that Apple’s Fifth Avenue store generates more than $35‚000 per square foot‚ making it the highest grossing retailer in New York – ever. Those statistics reinforce the

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    Marketing Equitable Ethnic Cultural Tourism in China Alf H. Walle Clark University at Shandong University of Science and Technology China is one of the world’s great cultural areas and‚ as such‚ many people are interested in exploring the country and experiencing its people and heritage. While many tourists focus on well known historic sites such as the Forbidden City‚ the Great Wall‚ or Mount Tai‚ the ethnic minorities of China are gaining increased attention and are spotlighted here. This growing

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    Services Marketing-A Blueprint For Success South University Online MBA 6001 Services Marketing-A Blueprint for Success The needs and economics of commercial airlines have empowered the evolutionary process of technology based services‚ which assist in providing better‚ faster and efficient service at reduced cost(Boshoff‚1997). Therefore‚ a dilemma may be presented which maximizes the interactions with customers‚ while concurrently providing services that promote and provide fiscal stability

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    Hospitality Service Marketing This is a basic course in service marketing and vital for any hospitality industry programme. Synopsis: The subject discusses on service marketing‚ market planning‚ market segmentation‚ service marketing and relationship marketing‚ developing in effective service mission‚ positioning and differentiation of servicesmarketing plans‚ customer – focused service and market research. Objectives: At the end of the course‚ the student will be able to: 1. Understand

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    Tourism

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    Abstract This study identifies the understanding of the causes and effect of child sex tourism in Belize. Sex tourism has become a problem to many countries around the world and it is now being exposed in Belize. Children and adults are becoming more engaged in this activity in exchange of money and assistances. Child Sex Tourism in return has negative effects to both the economy and its victims and also creating a social impact to the country. This research can assist in bringing awareness to

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    tourism

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    The World Tourism Organization had its initial stages as the International assembly of Official Tourist Traffic relations set up in 1925 in The Hague. It was renamed the International Union of Official Travel Organizations (IUOTO) later than World War II and shifted to Geneva. IUOTO was a scientific‚ non-governmental organization‚ whose relationship at its climax included 109 National Tourist Organizations (NTOs) and 88 Associate Members‚ among them private and public groups. As tourism raised and

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