Health and safety at work act is the primary legislation covering health and safety in the Great Britain. The health and safety executive is responsible for enforcing all sorts of laws at work. Before 1974 around 8 million employees had no legal safety at work but in 1974 the health and safety act was introduced. This allowed employees to stay safe in their environment and the employer had to make sure that they provided safety equipment and that all materials were treated appropriately and with
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INDEX Sr. No. | Topic | Page No | 1 | Introduction | 6 | 2 | Objectives of Study | 20 | 3 | Scope of Study | 21 | 4 | Limitations of Study | 22 | 5 | Research Methodology | 23 | 6 | Data Analysis | 25 | 7 | Findings | 26 | 8 | Suggestions | 55 | 9 | Conclusion | 56 | 10 | Bibliography | 57 | 11 | Annexure A-Questionnaire | 58 | Introduction 1.1 Customer Satisfaction: According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment resulting
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Service learning provides child development students an opportunity to get along with children‚ and learning about the ideas on how the instructors create their lessons. In this service experience‚ I have learned the way that the instructors teach their lesson‚ a clear and interested lesson always attract children attention and have them involve in the activities. In addition‚ demonstration is another important factor while holding a lesson since sometimes children are unable to get the actual meaning
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EXECUTIVE SUMMARY Customer service is the service provided to customers before‚ during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales‚ because consumers might take their business to a competitor. Good customer service involves developing bonds with customers‚ hopefully leading to long term relationships. It
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schools‚ with improved health due to regular visits to health stations‚ and pregnant mothers getting proper care. “I am pleased to know that the children of poor families are indeed enjoying better and improving access to education and better health services through Pantawid Pamilya‚” said DSWD Secretary Corazon Juliano-Soliman. “Along with other government programs aimed to reduce poverty‚ Pantawid Pamilya ensures that no one gets left behind in terms achieving holistic and inclusive growth”Among the
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Services marketing-103038 Part A 1. Services marketing is marketing based on relationship and value. It may be used to market a service or a product. Marketing a service-base business is different from marketing a goods-base business. There are several major differences‚ including: 1. The buyer purchases are intangible 2. The service may be based on the reputation of a single person 3. It’s more difficult to compare the quality of similar services 4. The buyer cannot return the
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Service package of MITSOB Before describing about the service package of MITSOB I would like to give an overview of what SERVICE is .. “Any act or performance which one party offers to another that is essentially intangible in nature and which never result in ownership of anything is known as service .” Now according to this definition of service I would like to define the service package of MITSOB MITSOB is a service firm it only and only offers service. MITSOB is an education institution which
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CRITICAL ANALYSIS OF THE IMPLEMENTATION OF LEAN PRINCIPLES IN THE SERVICE INDUSTRY The operational systems of organizations can be viewed as open systems‚ which interact with their respective environments on a continuous basis. In this context‚ these systems comprise synergetic and interdependent subsystems of input‚ process and output with the main objective of these systems being to efficiently and effectively deliver goods and/or services to their demanding customers (Yasin and Wafa‚ 2002). Confronting
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Industry Analysis of pharmaceutical industry. Prepared for- Shahnoor lecturer Daffodil International University Prepared by- Name ID Ruhul Amin 113-11- MD. Tuammel Hossain 113-11-2190 Amina Afrin 113-11-2244 Arshad Pharmaceutical Industry of Bangladesh Abstract Pharmaceutical is the core of Bangladesh’s
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------------------------------------------------- Consultancy Services Indian CST: Consultancy Services (Indian CST) aims to bridge the divide between formal Governmental institutions and the citizens across the world by bolstering National/State organs of governance and other public and citizen centric entities with technology‚ public policy‚ change management consultancy and knowledge sharing. Indian CST provides its consultancy expertise to Central Governments‚ State Governments‚ Central
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