that could allow elevation of privilege‚ enabling an attacker to execute arbitrary commands on the site in the context of the target user. 4. What is a recommended best practice when implementing a Remote Access Policy server user authentication service? Using multi-factor authentication. 5. Name at least 3 remote access protections or security controls that must be in place to provide secure remote access. Authorized secure remote access‚ Traffic inspection and Coordinated Threat Control
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CHALLENGE ON KBANK’S SERVICE EXCELLENCE By Natnicha PRACHAKITTIKUL (ETU20150043) MSc in International Luxury and Brand Management ESC Rennes School of Business Abstract Many people have doubt about KASIKORNBANK (KBank) service. As double standard still remains in KBank branch services‚ it is urgent need for KBank to improve its services in order to meet its commitment “Towards Service Excellence (at every level)”. In this essay‚ five features of service‚ 7Ps service marketing mix‚ and SERVQUAL
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety of
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Access to this document was granted through an Emerald subscription provided by BIRLA INSTITUTE OF MANAGEMENT TECHNOLOGY For Authors: If you would like to write for this‚ or any other Emerald publication‚ then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit
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Hospitality Service Excellence The academic circles have not formed a standard definition for service failure‚ but scholars have put forward their own understanding from different angles: Hays and Hill defined service failure ascontact situation that make customers unsatisfied(Julie Hays& Arthur‚ 2001). Keaveneypointed out that if the customers feel unsatisfied about the service system‚ then service failure occur (Crittendenet al. 1995).Keaveney has divided service failure into two types: the
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CHARACTERISTICS OF SERVICES The services have unique characteristics which make them different from that of goods. The most common characteristics of services are: Intangibility. Inseparability. Perish ability. Variability Intangibility Services are activities performed by the provider‚ unlike physical products they cannot be seen‚ tasted‚ felt‚ heard or smelt before they are consumed. Since‚ services are not tangibles‚ they do not have features that appeal to the customer’s senses‚ their
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Competency Goal 8: Understanding and application of the principles of screening and assessment. I demonstrate competence in the understanding and application of the principles of screening and assessment because I utilize assessment instruments‚ systematic observations‚ developmental profiles‚ and input from other professionals (in the form of IEP/IFSP) and the child’s parents to individualize the curriculum and environment for each of the children in my care. As an Early Head Start teacher
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The tertiary sector of the economy (also known as the service sector or the service industry) is one of the three economic sectors‚ the others being the secondary sector (approximately the same as manufacturing) and the primary sector (agriculture‚ fishing‚ and extraction such as mining). The service sector consists of the "soft" parts of the economy‚ i.e. activities where people offer their knowledge and time to improve productivity‚ performance‚ potential‚ and sustainability‚ what is termed affective
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Service Outsourcing Yong-Pin Zhou∗ and Z. Justin Ren† February 2‚ 2010 Abstract This article reviews the Operations Management (OM) research on service outsourcing‚ a common practice among today’s businesses. We focus on recent literature in three areas: capacity planning and supplier coordination‚ service outsourcing under information asymmetry‚ and quality concerns. Additionally‚ a mathematical framework is presented that can be used to analyze service outsourcing supply chains. We conclude with
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Trinidad Industrial Organization June 15‚ 2013 Voice Over IP Industry Top Companies Market Share Company Name | % Market Share | 8x8 | 15 | ShoreTel | 10 | RingCentral | 8 | Vocalicity | 8 | West IP | 7 | iCore Networks | 7 | Thinking Phones | 4 | Other | 41 | 4- Firm Concentration Ratio( CRm= Σmi=1 si ) .15+.10+.8+.8= .41 or 41% Using the 4 firm concentration ratio‚ it is hypothesized that this industry is definitely not perfectly competitive but perhaps approaching
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